Global Contact Center Software Market Forecast 2022-2030
KEY FINDINGS
The global contact center software market is predicted to surge with a CAGR of 14.49% during the forecast period, 2022-2030. The rising adoption of advanced technologies, the emerging role of social media, and continuous transitions to cloud-based contact centers are expected to accelerate market growth.
MARKET INSIGHTS
Contact centers employ contact center software to rapidly manage client contacts through fax, email, and telephone. Further, contact center software provides competitive benefits to organizations in various industries to enhance productivity via automation of outbound and inbound operations of contact centers.
Furthermore, smartphones offer customers global access and real-time information with the contact center agents irrespective of their location. The accessibility further contributes to the increasing demand for analytics-powered, mobile-enabled, advanced contact center solutions. Also, the artificial intelligence-driven digital contact center offers more efficient customer experiences while accelerating business outcomes.
In addition, there has been a rising trend of hybrid cloud contact centers as they blend both private and public cloud models. Moreover, installation of a hybrid cloud contact center solution offers the benefits as well as flexibility of a cloud contact center platform and leverages the existing on premise investment done by the user. Hence, its demand boosts the market growth of contact center software.
REGIONAL INSIGHTS
The global contact center software market evaluation entails an analysis of Europe, Asia-Pacific, North America, and Rest of World. Asia-Pacific is predicted to surge with the highest CAGR by 2030, owing to emerging technologies and the presence of several customer service-oriented sectors.
COMPETITIVE INSIGHTS
The intensity of competitive rivalry in the global contact center software market is expected to remain high over the forecast period. The presence of numerous large market players in different regions in the contact center software industry facilitates a high level of market competition owing to the fragmented industry.
Some key market players include Enghouse Interactive Inc, Unify Inc, Avaya Inc, 8X8 Inc, SAP SE, NEC, Amazon Web Services Inc, Aspect Software, etc.
Our report offerings include:
Explore key findings of the overall market
Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
Market Segmentation caters to a thorough assessment of key segments with their market estimations
Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments
- 1. Research Scope & Methodology
- 1.1. Study Objectives
- 1.2. Scope Of Study
- 1.3. Methodology
- 1.4. Assumptions & Limitations
- 2. Executive Summary
- 2.1. Market Size & Estimates
- 2.2. Market Overview
- 3. Market Dynamics
- 3.1. Key Drivers
- 3.1.1. Rising Adoption Of Advanced Contact Center Technologies
- 3.1.2. Emerging Role Of Social Media In Contact Center Operations
- 3.1.3. Continuous Transitions To Cloud-based Contact Centers
- 3.2. Key Restraints
- 3.2.1. Data Privacy And Security Aspects
- 3.2.2. High Costs And Investments
- 4. Key Analytics
- 4.1. Impact Of Covid-19 On Contact Center Software Market
- 4.2. Key Market Trends
- 4.3. Porter’s Five Forces Analysis
- 4.3.1. Buyers Power
- 4.3.2. Suppliers Power
- 4.3.3. Substitution
- 4.3.4. New Entrants
- 4.3.5. Industry Rivalry
- 4.4. Opportunity Matrix
- 4.5. Vendor Landscape
- 4.6. Value Chain Analysis
- 4.6.1. Obtain Data
- 4.6.2. Know The Customer
- 4.6.3. Develop Strategy
- 4.6.4. Company Culture
- 4.6.5. Commit Resources
- 4.6.6. Monitor Success
- 4.7. Key Buying Criteria
- 4.7.1. Flexibility
- 4.7.2. Scalability
- 4.7.3. Ease Of Use
- 4.7.4. Deployment Time
- 4.8. Regulatory Framework
- 5. Market By Component
- 5.1. Software
- 5.2. Services
- 6. Market By Deployment
- 6.1. On-premise
- 6.2. Cloud
- 7. Market By Enterprise Size
- 7.1. Small & Medium Enterprises
- 7.2. Large Enterprises
- 8. Market By Industry Vertical
- 8.1. Bfsi
- 8.2. Healthcare
- 8.3. Retail & E-commerce
- 8.4. Government And Education
- 8.5. It And Telecom
- 8.6. Travel & Hospitality
- 9. Geographical Analysis
- 9.1. North America
- 9.1.1. Market Size & Estimates
- 9.1.2. Key Growth Enablers
- 9.1.3. Key Challenges
- 9.1.4. Key Players
- 9.1.5. Country Analysis
- 9.1.5.1. United States
- 9.1.5.2. Canada
- 9.2. Europe
- 9.2.1. Market Size & Estimates
- 9.2.2. Key Growth Enablers
- 9.2.3. Key Challenges
- 9.2.4. Key Players
- 9.2.5. Country Analysis
- 9.2.5.1. United Kingdom
- 9.2.5.2. Germany
- 9.2.5.3. France
- 9.2.5.4. Spain
- 9.2.5.5. Italy
- 9.2.5.6. Belgium
- 9.2.5.7. Poland
- 9.2.5.8. Rest Of Europe
- 9.3. Asia-pacific
- 9.3.1. Market Size & Estimates
- 9.3.2. Key Growth Enablers
- 9.3.3. Key Challenges
- 9.3.4. Key Players
- 9.3.5. Country Analysis
- 9.3.5.1. China
- 9.3.5.2. Japan
- 9.3.5.3. India
- 9.3.5.4. South Korea
- 9.3.5.5. Indonesia
- 9.3.5.6. Thailand
- 9.3.5.7. Vietnam
- 9.3.5.8. Australia & New Zealand
- 9.3.5.9. Rest Of Asia-pacific
- 9.4. Rest Of World
- 9.4.1. Market Size & Estimates
- 9.4.2. Key Growth Enablers
- 9.4.3. Key Challenges
- 9.4.4. Key Players
- 9.4.5. Regional Analysis
- 9.4.5.1. Latin America
- 9.4.5.2. Middle East & Africa
- 10. Competitive Landscape
- 10.1. Key Strategic Developments
- 10.1.1. Mergers & Acquisitions
- 10.1.2. Product Launches & Developments
- 10.1.3. Partnerships & Agreements
- 10.1.4. Business Expansions & Divestitures
- 10.2. Company Profiles
- 10.2.1. Cisco Systems Inc
- 10.2.2. Five9 Inc
- 10.2.3. Genesys Telecommunications Laboratories Inc
- 10.2.4. Avaya Inc
- 10.2.5. 8x8 Inc
- 10.2.6. Amazon Web Services Inc
- 10.2.7. Enghouse Interactive Inc
- 10.2.8. Unify Inc
- 10.2.9. Sap Se
- 10.2.10. Nec
- 10.2.11. Aspect Software
- 10.2.12. Atos
- 10.2.13. Vonage
- 10.2.14. Zte Corporation
- 10.2.15. Nice
- 10.2.16. Lifesize
- 10.2.17. Talkdesk
- 10.2.18. Vocalcom
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