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Asia-pacific Customer Relationship Management Market Forecast 2023-2032

Publisher Inkwood Research
Published Aug 12, 2023
Length 161 Pages
SKU # INKR18116095

Description

Asia-pacific Customer Relationship Management Market Forecast 2023-2032


KEY FINDINGS

The Asia-Pacific customer relationship management market is set to project a CAGR of 13.90% during the forecast period, 2023-2032. Social media is on a surge in Asia-Pacific. CRM systems that can be incorporated with mobile devices and social media platforms are necessary for effective customer engagement. As a result, the region offers ample growth opportunities.

MARKET INSIGHTS

China, Thailand, Indonesia, India, South Korea, Australia & New Zealand, Singapore, Japan, and Rest of Asia-Pacific are assessed for the Asia-Pacific customer relationship management market growth analysis. In Japan, the current market scenario is characterized by the entry of international enterprises that are engaging in partnerships with and purchasing domestic market incumbents. As the process of deregulation advances, there will be a surge in the requirement for CRM solutions. This demand stems from the transformation of distribution companies, moving away from a product-centric approach to embracing customer-centric management strategies. This shift is particularly pronounced within the communications and utilities sectors, where the competition to retain customers is escalating.

Furthermore, as per findings from a Zoho Corporation study, the adoption of CRM systems among Indonesian enterprises stands at under 20%. Notably, Salesforce, a prominent cloud-based CRM technology provider, has significantly penetrated the Indonesian market. Demonstrating its commitment to expanding its footprint in Southeast Asia, the company established its inaugural office in Jakarta in 2019. In a strategic move, Salesforce also forged a partnership with Telkomsel, the foremost mobile network operator in Indonesia, in that same year. This collaboration aims to deliver cutting-edge cloud-based CRM solutions to cater to the needs of enterprise clientele.

COMPETITIVE INSIGHTS

Some of the eminent companies in the market are Adobe Inc, SAP SE, Zoho Corporation, etc.

Our report offerings include:
• Explore key findings of the overall market
• Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
• Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
• Market Segmentation caters to a thorough assessment of key segments with their market estimations
• Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
• Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
• Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
• Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments

Table of Contents

161 Pages
1. Research Scope & Methodology
1.1. Study Objectives
1.2. Methodology
1.3. Assumptions & Limitations
2. Executive Summary
2.1. Market Size & Estimates
2.2. Market Overview
2.3. Scope Of Study
2.4. Crisis Scenario Analysis
2.5. Major Market Findings
2.5.1. Increasing Preference For Cloud Based Crm
2.5.2. Industry-specific Crm Systems Are Gaining Momentum
2.5.3. Growing Scope For Crm Analytics
3. Market Dynamics
3.1. Key Drivers
3.1.1. Crm’s Key Role In Customer Retention
3.1.2. Increased Demand For Marketing Automation
3.1.3. Crm’s Critical Role In Successful Digital Transformation
3.2. Key Restraints
3.2.1. Security Concerns Affecting Crm Database
3.2.2. High Costs Of Crm Software
4. Key Analytics
4.1. Key Technology Trends
4.2. Porter’s Five Forces Analysis
4.2.1. Buyers Power
4.2.2. Suppliers Power
4.2.3. Substitution
4.2.4. New Entrants
4.2.5. Industry Rivalry
4.3. Growth Prospect Mapping
4.4. Market Concentration Analysis
4.5. Key Buying Criteria
4.5.1. Functionality
4.5.2. User Experience
4.5.3. Integration Capabilities
4.5.4. Cost
5. Market By Deployment
5.1. Cloud
5.2. On-premise
6. Market By Organization Size
6.1. Large Organization
6.2. Small And Medium-sized Organization
7. Market By End-user
7.1. It & Telecom
7.2. Retail
7.3. Bfsi
7.4. Healthcare
7.5. Transportation And Logistics
7.6. Other End-users
8. Market By Application
8.1. Lead Generation
8.2. Customer Experience Management
8.3. Crm Analytics
8.4. Sales And Marketing
8.5. Customer Support
8.6. Other Applications
9. Geographical Analysis
9.1. Asia-pacific
9.1.1. Market Size & Estimates
9.1.2. Asia-pacific Customer Relationship Management Market Drivers
9.1.3. Asia-pacific Customer Relationship Management Market Challenges
9.1.4. Key Players In Asia-pacific Customer Relationship Management Market
9.1.5. Country Analysis
9.1.5.1. China
9.1.5.1.1. China Customer Relationship Management Market Size & Opportunities
9.1.5.2. Japan
9.1.5.2.1. Japan Customer Relationship Management Market Size & Opportunities
9.1.5.3. India
9.1.5.3.1. India Customer Relationship Management Market Size & Opportunities
9.1.5.4. South Korea
9.1.5.4.1. South Korea Customer Relationship Management Market Size & Opportunities
9.1.5.5. Indonesia
9.1.5.5.1. Indonesia Customer Relationship Management Market Size & Opportunities
9.1.5.6. Thailand
9.1.5.6.1. Thailand Customer Relationship Management Market Size & Opportunities
9.1.5.7. Singapore
9.1.5.7.1. Singapore Customer Relationship Management Market Size & Opportunities
9.1.5.8. Australia & New Zealand
9.1.5.8.1. Australia & New Zealand Customer Relationship Management Market Size & Opportunities
9.1.5.9. Rest Of Asia-pacific
9.1.5.9.1. Rest Of Asia-pacific Customer Relationship Management Market Size & Opportunities
10. Competitive Landscape
10.1. Key Strategic Developments
10.1.1. Mergers & Acquisitions
10.1.2. Product Launches & Developments
10.1.3. Partnerships & Agreements
10.1.4. Business Expansions & Divestitures
10.2. Company Profiles
10.2.1. Adobe Inc
10.2.1.1. Company Overview
10.2.1.2. Products / Services List
10.2.1.3. Strengths & Challenges
10.2.2. Freshworks
10.2.2.1. Company Overview
10.2.2.2. Products / Services List
10.2.2.3. Strengths & Challenges
10.2.3. Hubspot
10.2.3.1. Company Overview
10.2.3.2. Products / Services List
10.2.3.3. Strengths & Challenges
10.2.4. Infor
10.2.4.1. Company Overview
10.2.4.2. Products / Services List
10.2.4.3. Strengths & Challenges
10.2.5. Insightly Inc
10.2.5.1. Company Overview
10.2.5.2. Products / Services List
10.2.6. Microsoft Corporation
10.2.6.1. Company Overview
10.2.6.2. Products / Services List
10.2.6.3. Strengths & Challenges
10.2.7. Oracle Corporation
10.2.7.1. Company Overview
10.2.7.2. Products / Services List
10.2.7.3. Strengths & Challenges
10.2.8. Pegasystems Inc
10.2.8.1. Company Overview
10.2.8.2. Products / Services List
10.2.9. Pipedrive
10.2.9.1. Company Overview
10.2.9.2. Products / Services List
10.2.10. Salesforce Inc
10.2.10.1. Company Overview
10.2.10.2. Products / Services List
10.2.10.3. Strengths & Challenges
10.2.11. Sap Se
10.2.11.1. Company Overview
10.2.11.2. Products / Services List
10.2.11.3. Strengths & Challenges
10.2.12. Sugarcrm
10.2.12.1. Company Overview
10.2.12.2. Products / Services List
10.2.13. The Sage Group Plc
10.2.13.1. Company Overview
10.2.13.2. Products / Services List
10.2.13.3. Strengths & Challenges
10.2.14. Zendesk
10.2.14.1. Company Overview
10.2.14.2. Products / Services List
10.2.14.3. Strengths & Challenges
10.2.15. Zoho Corporation
10.2.15.1. Company Overview
10.2.15.2. Products / Services List
10.2.15.3. Strengths & Challenges

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