Self-service Kiosk Market by End-users and Geography - Global Forecast and Analysis 2019-2023

Global Self-service Kiosk Market:

About this market

Technavio’s self-service kiosk market analysis considers sales from retail, travel and tourism, healthcare, financial services, and others. Our analysis also considers the sales of a self-service kiosk in APAC, Europe, North America, South America, and MEA. In 2018, the retail segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as personalized experience, speed of service, and operational efficiency will play a significant role in the retail segment to maintain its market position. Also, our global self-service kiosk market report looks at factors such as increasing adoption of contactless payments, increasing the use of data analytics to predict consumer behavior and growing investment in smart parking. However, growing demand for tablet kiosks increased data exfiltration, and infrastructure and connectivity issues may hamper the growth of the self-service kiosk industry over the forecast period.

Global Self-service Kiosk Market: Overview

Increasing adoption of contactless payment

The adoption of self-service kiosks is increasing owing to the growing customer preference for contactless payment. The contact-less payment provides customers a fast, convenient, and secure way to complete transactions. It helps merchants to improve the in-store payment experience by reducing the time taken for the payment. This payment system uses contactless cards and contactless payment terminals. The increasing use of mobile wallets has further increased the number of contactless payments, thereby driving the demand for self-service kiosks. This growing adoption of contactless payment will lead to the expansion of the global self-service kiosk market at a CAGR of over 4% during the forecast period.

Growing focus on smart retail stores

A smart store is a type of brick and mortar retail establishment that uses smart technologies such as smart carts, smart mirrors, and others. Self-service kiosks are deployed in smart stores for self-checkout services without any human interaction. The emergence of smart stores will increase the need for self-checkout services. Such services enable customers to skip long queues as the entire transaction can be completed with the help of a card payment module integrated into self-service kiosks. This development is expected to have a positive impact on the overall market growth.

For the detailed list of factors that will drive the global self-service kiosk market during the forecast period 2019-2023, click here.

Competitive Landscape

With the presence of several major players, the global self-service kiosk market is fragmented. Technavio’s robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading self-service kiosk manufacturers, that include ACRELEC Group, Diebold Nixdorf Inc., Embross, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., SITA, ZIVELO Inc.

Also, the self-service kiosk market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.


  • Executive summary
  • Scope of the report
    • Preface
      • Table Product offerings
    • Currency conversion rates for US$
  • Market landscape
    • Market ecosystem
      • Table Global electronics market
      • Table Segments of global electronics market
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market definition
      • Table Market definition - Inclusions and exclusions checklist
    • Market sizing 2018
      • Table Market size 2018
    • Market size and forecast 2018-2023
      • Table Global market: Size and forecast 2018-2023 ($ millions)
      • Table Global market: Year-over-year growth 2019-2023 (%)
  • Five forces analysis
    • Table Five forces analysis 2018
    • Table Five forces analysis 2023
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2018
  • Market segmentation by end-user
    • Table End-user - Market share 2018-2023 (%)
    • Comparison by end-user
      • Table Comparison by end-user
    • Retail - Market size and forecast 2018-2023
      • Table Retail - Market size and forecast 2018-2023 ($ millions)
      • Table Retail - Year-over-year growth 2019-2023 (%)
    • Travel and tourism - Market size and forecast 2018-2023
      • Table Travel and tourism - Market size and forecast 2018-2023 ($ millions)
      • Table Travel and tourism - Year-over-year growth 2019-2023 (%)
    • Healthcare - Market size and forecast 2018-2023
      • Table Healthcare - Market size and forecast 2018-2023 ($ millions)
      • Table Healthcare - Year-over-year growth 2019-2023 (%)
    • Financial services - Market size and forecast 2018-2023
      • Table Financial services - Market size and forecast 2018-2023 ($ millions)
      • Table Financial services - Year-over-year growth 2019-2023 (%)
    • Others - Market size and forecast 2018-2023
      • Table Others - Market size and forecast 2018-2023 ($ millions)
      • Table Others - Year-over-year growth 2019-2023 (%)
    • Market opportunity by end-user
      • Table Market opportunity by end-user
  • Customer landscape
    • Table Customer landscape
  • Geographic landscape
    • Geographic segmentation
      • Table Market share by geography 2018-2023 (%)
    • Geographic comparison
      • Table Geographic comparison
    • North America - Market size and forecast 2018-2023
      • Table North America - Market size and forecast 2018-2023 ($ millions)
      • Table North America - Year-over-year growth 2019-2023 (%)
    • Europe - Market size and forecast 2018-2023
      • Table Europe - Market size and forecast 2018-2023 ($ millions)
      • Table Europe - Year-over-year growth 2019-2023 (%)
    • APAC - Market size and forecast 2018-2023
      • Table APAC - Market size and forecast 2018-2023 ($ millions)
      • Table APAC - Year-over-year growth 2019-2023 (%)
    • MEA - Market size and forecast 2018-2023
      • Table MEA - Market size and forecast 2018-2023 ($ millions)
      • Table MEA - Year-over-year growth 2019-2023 (%)
    • South America - Market size and forecast 2018-2023
      • Table South America - Market size and forecast 2018-2023 ($ millions)
      • Table South America - Year-over-year growth 2019-2023 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity
      • Table Market opportunity
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
      • Table Impact of drivers and challenges
  • Market trends
    • Growing focus on smart retail stores
    • Integration of advanced technologies in self-service kiosks
    • Strategic partnerships and acquisitions
  • Vendor landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
  • Vendor analysis
    • Vendors covered
      • Table Vendors covered
    • Vendor classification
      • Table Vendor classification
    • Market positioning of vendors
      • Table Market positioning of vendors
    • ACRELEC Group
      • Table ACRELEC Group - Vendor overview
      • Table ACRELEC Group - Key offerings
    • Diebold Nixdorf Inc.
      • Table Diebold Nixdorf Inc. - Vendor overview
      • Table Diebold Nixdorf Inc. - Business segments
      • Table Diebold Nixdorf Inc. - Organizational developments
      • Table Diebold Nixdorf Inc. - Geographic focus
      • Table Diebold Nixdorf Inc. - Segment focus
      • Table Diebold Nixdorf Inc. - Key offerings
    • Embross
      • Table Embross - Vendor overview
      • Table Embross - Key offerings
    • Gemalto NV
      • Table Gemalto NV - Vendor overview
      • Table Gemalto NV - Business segments
      • Table Gemalto NV - Organizational developments
      • Table Gemalto NV - Geographic focus
      • Table Gemalto NV - Segment focus
      • Table Gemalto NV - Key offerings
    • Meridian Kiosks
      • Table Meridian Kiosks - Vendor overview
      • Table Meridian Kiosks - Key offerings
    • NCR Corp.
      • Table NCR Corp. - Vendor overview
      • Table NCR Corp. - Business segments
      • Table NCR Corp. - Organizational developments
      • Table NCR Corp. - Geographic focus
      • Table NCR Corp. - Segment focus
      • Table NCR Corp. - Key offerings
    • Olea Kiosks Inc.
      • Table Olea Kiosks Inc. - Vendor overview
      • Table Olea Kiosks Inc. - Key offerings
    • Posiflex Technology Inc.
      • Table Posiflex Technology Inc. - Vendor overview
      • Table Posiflex Technology Inc. - Organizational developments
      • Table Posiflex Technology Inc. - Geographic focus
      • Table Posiflex Technology Inc. - Key offerings
    • SITA
      • Table SITA - Vendor overview
      • Table SITA - Organizational developments
      • Table SITA - Key offerings
    • ZIVELO Inc.
      • Table ZIVELO Inc. - Vendor overview
      • Table ZIVELO Inc. - Organizational developments
      • Table ZIVELO Inc. - Key offerings
  • Appendix
    • Research methodology
      • Table Validation techniques employed for market sizing
    • List of abbreviations
    • Definition of market positioning of vendors
      • Table Definition of market positioning of vendors
  • Explore Technavio

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