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Global Technical Support Outsourcing Market 2018-2022

Global Technical Support Outsourcing Market 2018-2022

This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also presents an analysis based on geography (the Americas, APAC, and EMEA).

Our market analysts estimate that the market will grow steadily at a CAGR of nearly 8% by 2022.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2022?
  • What are the key factors driving the global technical support outsourcing market?
  • What are the key market trends impacting the growth of the global technical support outsourcing market?
  • What are the challenges to market growth?
  • Who are the key vendors in the global technical support outsourcing market?
  • What are the market opportunities and threats faced by the vendors in the global technical support outsourcing market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA.
  • What are the key outcomes of the five forces analysis of the global technical support outsourcing market?


  • Executive summary
  • Scope of the report
  • Research methodology
  • Market landscape
    • Market ecosystem
      • Table Parent market
      • Table Global IT service market
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market definition
      • Table Market definition - Inclusions and exclusions checklist
    • Market sizing 2017
      • Table Market size 2017
      • Table Validation techniques employed for market sizing 2017
    • Market size and forecast 2017-2022
      • Table Global - Market size and forecast 2017-2022 ($ bn)
      • Table Global - Year-over-year growth 2018-2022 (%)
  • Five forces analysis
    • Table Five forces analysis 2017
    • Table Five forces analysis 2022
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2017
      • Table Market condition - Five forces 2022
  • Market segmentation by type
    • Segmentation by type
      • Table Type - Market share 2017-2022 (%)
    • Comparison by type
      • Table Comparison by type
    • Helpdesk - Market size and forecast 2017-2022
      • Table Helpdesk - Market size and forecast 2017-2022 ($ bn)
      • Table Helpdesk - Year-over-year growth 2018-2022 (%)
    • Call center - Market size and forecast 2017-2022
      • Table Call center - Market size and forecast 2017-2022 ($ bn)
      • Table Call center - Year-over-year growth 2018-2022 (%)
    • Market opportunity by type
      • Table Market opportunity by type
  • Customer landscape
    • Table Customer landscape
  • Regional landscape
    • Geographical segmentation
      • Table Global - Market share by geography 2017-2022 (%)
    • Regional comparison
      • Table Regional comparison
    • APAC - Market size and forecast 2017-2022
      • Table APAC - Market size and forecast 2017-2022 ($ bn)
      • Table APAC - Year-over-year growth 2018-2022 (%)
    • Americas - Market size and forecast 2017-2022
      • Table Americas - Market size and forecast 2017-2022 ($ bn)
      • Table Americas - Year-over-year growth 2018-2022 (%)
    • EMEA - Market size and forecast 2017-2022
      • Table EMEA - Market size and forecast 2017-2022 ($ bn)
      • Table EMEA - Year-over-year growth 2018-2022 (%)
    • Key leading countries
      • Table Key leading countries
    • Market opportunity
      • Table Market opportunity
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Integration with chatbots
    • Use of analytics
    • Incorporation of AI to improve customer experience
  • Vendor landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
    • Competitive landscape
      • Table Company product description
  • Vendor analysis
    • Vendors covered
      • Table Vendors covered
    • Vendor classification
      • Table Vendor classification
    • Market positioning of vendors
      • Table Market positioning of vendors
    • Accenture
      • Table Vendor overview
      • Table Accenture - Business segments
      • Table Accenture - Organizational developments
      • Table Accenture - Geographic focus
      • Table Accenture - Segment focus
    • Collabera
      • Table Vendor overview
      • Table Collabera - Business segments
      • Table Collabera - Organizational developments
    • Genpact
      • Table Vendor overview
      • Table Genpact - Business segments
      • Table Genpact - Organizational developments
      • Table Genpact - Geographic focus
      • Table Genpact - Segment focus
    • HCL Technologies
      • Table Vendor overview
      • Table HCL Technologies - Business segments
      • Table HCL Technologies - Organizational developments
      • Table HCL Technologies - Geographic focus
      • Table HCL Technologies - Business segments
    • Infosys
      • Table Vendor overview
      • Table Infosys - Business segments
      • Table Infosys - Organizational developments
      • Table Infosys - Geographic focus
      • Table Infosys - Segment focus
  • Appendix
    • List of abbreviations
  • Explore Technavio

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