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Global General and Administrative Outsourcing Market 2016-2020

Global General and Administrative Outsourcing Market 2016-2020

About the General and Administrative Outsourcing (GAO) Market

With fast changing technological trends, companies need to adopt best practices, new technologies, or transform business models. For instance, growing pressure to optimize business performance has forced many finance executives to look for new strategies that include outsourcing F&A-based services. These factors have made companies operating business in several industry verticals to look for new strategies to align people, operate process, and technologies.

Organizations adopt advanced IT solutions such as cloud computing, analytics, virtualization, mobility solutions, and digital technologies. The digital transformation in the BFSI, healthcare, telecom, and manufacturing sectors requires efficient planning processes to manage G&A costs. BPO is not new to the IT industry, and many organizations have partially or wholly outsourced their functions such as F&A and HR. Organizations facing difficulties in managing G&A expenses require G&A outsourcing services. The G&A cost applies to each of the functional department, which increases over a particular time frame.

Technavio’s analysts forecast the global general and administrative outsourcing (GAO) market to grow at a CAGR of 3.5% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global general and administrative outsourcing (GAO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors that offer GAO solutions. We also consider the total contract value (TCV) of GAO contracts awarded to vendors to provide GAO solutions. The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global General and Administrative Outsourcing (GAO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Capgemini
  • IBM
  • Infosys
  • TCS
Other prominent vendors
  • ADP
  • Aon Hewitt
  • Cognizant Technology Solutions
  • EXL Services
  • Genpact
  • GEP
  • HCL Technologies
  • HP
  • NGA HR
  • WNS
  • Xerox
Market driver
  • Need to standardize and optimize business
  • For a full, detailed list, view our report
Market challenge
  • Shortage of skilled GAO IT professionals
  • For a full, detailed list, view our report
Market trend
  • Increased adoption of analytics
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Global General and Administrative Outsourcing (GAO) Market 2016-2020

Technavio recognizes the following companies as the key players in the global general and administrative outsourcing (GAO) market: Accenture, Capgemini, IBM, Infosys, and TCS.

Other Prominent Vendors in the market are: ADP, Aon Hewitt, Cognizant Technology Solutions, EXL Services, Genpact, GEP, HCL Technologies, HP, NGA HR, WNS, and Xerox.

Commenting on the report, an analyst from Technavio’s team said: “A trend propelling market growth is the increased adoption of analytics. Increased complexities in the global supply chain and distribution systems have compelled organizations to reduce administrative costs by deploying operational analytics solutions. BPO firms are trying to win new contracts from their client firms through supply chain analytics service offerings, and consequently, there is an upsurge in the growth in the analytics BPO market. Analytics solutions help organizations reduce administrative expenditure through statistical modeling and data science technology. For instance, EXL helps clients simplify their business process and identify problems in the supply chain management systems through advanced data mining technology.”

According to the report, a key growth driver is the need to standardized and optimize business processes. The majority of MNCs are standardizing and consolidating payroll structure and F&A services into one platform through service providers. The rising number of global and local companies has created the need for automation and administration consolidation by moving to shared services to achieve business efficiencies. This requires consistency of processes, technology, and services to achieve increased efficiency. However, this has increased competition among service providers to add more value to their offerings and focus on innovative solutions.

Further, the report states that one challenge that could hamper market growth is the shortage of skilled IT professionals.

Companies Mentioned

Accenture, Capgemini, IBM, Infosys, TCS, ADP, Aon Hewitt, Cognizant Technology Solutions, EXL Services, Genpact, GEP, HCL Technologies, HP, NGA HR, WNS, Xerox.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
      • Table Global GAO market
    • Countries covered
      • Table Countries covered for market analysis
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Global GAO market 2015-2020 ($ billions)
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by solutions
    • Global GAO market by solutions
      • FAO
        • Table Global FAO market 2015-2020 ($ billions)
    • Recruitment process outsourcing (RPO)
      • Table Global RPO market 2015-2020 ($ billions)
    • Payroll outsourcing
      • Table Global payroll outsourcing market 2015-2020 ($ billions)
    • Procurement outsourcing
      • Table Global RPO market 2015-2020 ($ billions)
  • Geographical segmentation
    • Global GAO market by geography
      • Table Global GAO market by geography 2015
    • Americas
    • EMEA
    • APAC
  • Market drivers
    • Need to outsource indirect procurement functions
    • Need to standardize and optimize business process
    • Drive for multi-process outsourcing services
    • Cost control through innovative technologies
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • System integration and interoperability issues
    • Shortage of skilled IT professionals
    • Lack of control over outsourced G&A process
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Increased adoption of analytics
    • Emergence of RPA
    • Upsurge of BPaaS
    • Rise of AI
  • Vendor landscape
    • Competitive scenario
    • Other prominent vendors
      • Table Other prominent vendors
  • Key vendor analysis
    • Accenture
      • Table Accenture: BPO service offerings
      • Table Accenture: Financial and accounting BPO services
      • Table Accenture: P2P solutions
      • Table Accenture: HR outsourcing services
      • Table Accenture: SWOT analysis
    • Capgemini
      • Table Capgemini: BPO services
      • Table Capgemini: F&A services
      • Table Capgemini: Procurement solution
      • Table Capgemini: SWOT analysis
    • IBM
      • Table IBM: BPO services
      • Table IBM: Source-to-pay solutions and services
      • Table IBM: BPaaS offerings
      • Table IBM: SWOT analysis
    • Infosys
      • Table Infosys: Business process services
      • Table Infosys: Outsourcing services
      • Table Infosys: SWOT analysis
    • TCS
      • Table TCS: Business process services
      • Table TCS: F&A services
      • Table TCS: HR services
      • Table TCS: Supply chain management services
      • Table TCS: SWOT analysis
  • Appendix
    • List of abbreviations
  • Explore Technavio

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