Global Call Center AI Market 2023-2027

Global Call Center AI Market 2021-2025

Technavio has been monitoring the call center ai market and it is poised to grow by $ 1.90 bn during 2021-2025, progressing at a CAGR of 22.40% during the forecast period. Our report on the call center ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising demand in AI-based intelligent virtual assistant and chatbots and the presence of large number of call centers. In addition, rising demand in AI-based intelligent virtual assistant and chatbots is anticipated to boost the growth of the market as well.

The call center ai market analysis includes the end-user segment and geographic landscape.

Technavio's call center ai market is segmented as below:

By End-user

• BFSI
• retail and e-commerce
• IT and telecom
• media and entertainment
• others

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• MEA

This study identifies the increased usage of AI by organizations to offer enhanced customer support servicesas one of the prime reasons driving the call center ai market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center ai market covers the following areas:

• Call center ai market sizing
• Call center ai market forecast
• Call center ai market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center ai market vendors that include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. Also, the call center ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth. Show more