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Global Bot Services Market 2018-2022

Global Bot Services Market 2018-2022

About Bot Services

Bots or chatbots are robots that are used to interact with human beings on various platforms. Bot services include services that are provided to develop and deploy chatbots. Bot services are divided into bot framework services and bot platform services. To calculate the market revenue, we have considered the revenues generated from bot framework services, which are used to develop bots, and bot platform services, which are used to deploy bots.

Technavio’s analysts forecast the global bot services market to grow at a CAGR of 28.49% during the period 2018-2022.

Covered in this report

The report covers the present scenario and the growth prospects of the global bot services market for 2018-2022. To calculate the market size, the report considers the revenue generated from the bot services.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Bot Services Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Amazon.com
  • IBM
  • Microsoft
  • Oracle
Market driver
  • cost benefits of bots services
  • For a full, detailed list, view our report
Market challenge
  • Data privacy and security risks
  • For a full, detailed list, view our report
Market trend
  • The advent of cloud bot-as-a-service
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2022 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – Global Bot Services Market 2018-2022

Technavio recognizes the following companies as the key players in the global bot services market: Amazon.com, IBM, Microsoft, and Oracle

Commenting on the report, an analyst from Technavio’s team said: “The latest trend gaining momentum in the market is The advent of cloud bot-as-a-service. Various large organizations are adopting cloud bot services owing to their easy accessibility and cost-effectiveness. For instance, Microsoft launched cloud bot services that provides a platform to register, build, deploy, and manage intelligent bots. This cloud service uses Microsoft Azure bot service and enables the user to integrate Microsoft Cognitive Services to enhance the user experience.”

According to the report, one of the major drivers for this market is cost benefits of bots services. Several organizations are replacing human workforce with bots to enhance the efficiency and cost-effectiveness. The expansion of the customer base and the growing business needs will also result in cumbersome allocation of budget and unequal use of shared budget. Bots services is one of the primary growth factors for the bot services market. Implementation of chatbots with AI capabilities will measure the customer satisfaction and improve the service quality. Bot service providers are also offering various tools and platforms to develop and deploy chatbots as per the need of the end-user. The several cost benefits provided by chatbots platform will drive the growth of the customer service bots market.

Further, the report states that one of the major factors hindering the growth of this market is Data privacy and security risks. Data privacy and security risks are some of the major barriers to the adoption of bots in organizations. Intelligent bots have the capability to track, retrieve, and analyze data from the connected server. They can also manipulate their functioning by altering their algorithms using AL capabilities. The data of the organizations needs to be secured from unauthorized access to the IT infrastructure. IT infrastructures are based on many patchworks of open-source code, which can bring flaws to the systems.

Companies Mentioned

Amazon.com, IBM, Microsoft, and Oracle

  • Executive summary
  • Scope of the report
  • Research methodology
  • Market landscape
    • Market ecosystem
      • Table Parent market
      • Table Global IT services market
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market outline
    • Market definition
      • Table Market definition - Inclusions and exclusions checklist
    • Market sizing 2017
      • Table Market size 2017
      • Table Validation techniques employed for market sizing 2017
    • Market size and forecast 2017-2022
      • Table Global bot services market - Market size and forecast 2017-2022 ($ mn)
      • Table Global bot services market - Year-over-year growth 2018-2022 (%)
  • Five forces analysis
    • Table Five forces analysis 2017
    • Table Five forces analysis 2022
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces 2017
      • Table Market condition - Five forces 2022
  • Market segmentation by services
    • Segmentation by services
      • Table Global bot services market by services - Market share 2017-2022 (%)
    • Comparison by services
      • Table Comparison by services
    • Framework - Market size and forecast 2017-2022
      • Table Framework - Market size and forecast 2017-2022 ($ mn)
      • Table Framework - Year-over-year growth 2018-2022 (%)
    • Platform - Market size and forecast 2017-2022
      • Table Platform - Market size and forecast 2017-2022 ($ mn)
      • Table Platform - Year-over-year growth 2018-2022 (%)
    • Market opportunity by services
      • Table Market opportunity by services
  • Market segmentation by deployment channel
    • Segmentation by deployment channel
      • Table Global bot services market by deployment channel - Market share 2017-2022 (%)
    • Comparison by deployment channel
      • Table Comparison by deployment channel
    • Social media - Market size and forecast 2017- 2022
      • Table Social media - Market size and forecast 2017-2022 ($ mn)
      • Table Social media - Year-over-year growth 2018-2022 (%)
    • Website - Market size and forecast 2017-2022
      • Table Website - Market size and forecast 2017-2022 ($ mn)
      • Table Website - Year-over-year growth 2018-2022 (%)
    • Mobile application - Market size and forecast 2017-2022
      • Table Mobile application - Market size and forecast 2017-2022 ($ mn)
      • Table Mobile application - Year-over-year growth 2018-2022 (%)
    • Contact center - Market size and forecast 2017- 2022
      • Table Contact center - Market size and forecast 2017-2022 ($ mn)
      • Table Contact centers - Year-over-year growth 2018-2022 (%)
    • Market opportunity by deployment channel
      • Table Market opportunity by deployment channel
  • Customer landscape
    • Table Customer landscape
  • Market segmentation by end-user
    • Segmentation by end-user
      • Table Global bot services market by end-user - Market share 2017-2022 (%)
    • Comparison by end-user
      • Table Comparison by end-user
    • BFSI - Market size and forecast 2017-2022
      • Table BFSI - Market size and forecast 2017-2022 ($ mn)
      • Table BFSI - Year-over-year growth 2018-2022 (%)
    • Retail - Market size and forecast 2017-2022
      • Table Retail - Market size and forecast 2017-2022 ($ mn)
      • Table Retail - Year-over-year growth 2018-2022 (%)
    • Healthcare - Market size and forecast 2017-2022
      • Table Healthcare - Market size and forecast 2017-2022 ($ mn)
      • Table Healthcare - Year-over-year growth 2018-2022 (%)
    • Media - Market size and forecast 2017-2022
      • Table Media - Market size and forecast 2017-2022 ($ mn)
      • Table Media - Year-over-year growth 2018-2022 (%)
    • Others - Market size and forecast 2017-2022
      • Table Others - Market size and forecast 2017-2022 ($ mn)
      • Table Others - Year-over-year growth 2018-2022 (%)
    • Market opportunity by end-user
      • Table Market opportunity by end-user
  • Regional landscape
    • Geographical segmentation
      • Table Global bot services market - Market share by geography 2017-2022 (%)
    • Regional comparison
      • Table Regional comparison
    • Americas - Market size and forecast 2017-2022
      • Table Americas - Market size and forecast 2017-2022 ($ mn)
      • Table Americas - Year-over-year growth 2018-2022 (%)
      • Table Top 3 countries in the Americas
    • EMEA - Market size and forecast 2017-2022
      • Table EMEA - Market size and forecast 2017-2022 ($ mn)
      • Table EMEA - Year-over-year growth 2018-2022 (%)
      • Table Top 3 countries in EMEA
    • APAC - Market size and forecast 2017-2022
      • Table APAC - Market size and forecast 2017-2022 ($ mn)
      • Table APAC - Year-over-year growth 2018-2022 (%)
      • Table Top 3 countries in APAC
    • Market opportunity
      • Table Market opportunity
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
  • Market trends
    • Industry-specific bots
    • Cloud bot-as-a-service
    • Emergence of AI and machine learning
  • Vendor landscape
    • Overview
      • Table Vendor landscape
    • Landscape disruption
      • Table Landscape disruption
    • Competitive scenario
  • Vendor analysis
    • Vendors covered
      • Table Vendors covered
    • Vendor classification
      • Table Vendor classification
    • Market positioning of vendors
      • Table Market positioning of vendors
    • IBM
      • Table IBM overview
      • Table IBM - Business segments
      • Table IBM - Organizational developments
      • Table IBM - Geographic focus
      • Table IBM - Key offerings
      • Table IBM - Key customers
    • Microsoft
      • Table Microsoft overview
      • Table Microsoft - Business segments
      • Table Microsoft - Organizational developments
      • Table Microsoft - Geographic focus
      • Table Microsoft - Key offerings
      • Table Microsoft - Key customers
    • Oracle
      • Table Vendor overview
      • Table Oracle - Business segments
      • Table Oracle - Organizational developments
      • Table Oracle - Geographic focus
      • Table Oracle - Segment focus
      • Table Oracle - Key offerings
      • Table Oracle - Key customers
    • Amazon.com
      • Table Vendor overview
      • Table Amazon.com - Business segments
      • Table Amazon.com - Organizational developments
      • Table Amazon.com - Geographic focus
      • Table Amazon.com - Key customers
  • Appendix
    • List of abbreviations
  • Explore Technavio

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