Worldwide SMB IT Staffing and Resourcing Update
This IDC Market Perspective explores how technology such as automation and machine learning can step in to help SMBs meet their business needs and continue to grow with fewer employees as SMBs today are struggling more than their enterprise counterparts with today's shallow labor pool. It also explores how technology can make employees' work lives easier, facilitate remote work, and increase employee retention.According to Katie Evans, research director, Worldwide Small and Medium Business Research program at IDC, "Current COVID-19 labor shortages and a business landscape where even enterprise companies with deep pockets are struggling to find help are resulting in some SMBs neglecting important parts of their business such as fraud prevention, cybersecurity, and customer service. However, technology can help SMBs bridge the labor gap, meet the needs of today's remote workforce, and boost employee retention by helping staff work more efficiently and easily."
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