Worldwide Outsourcing Services 2015 Top 10 Predictions

Worldwide Outsourcing Services 2015 Top 10 Predictions

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2015. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.

"2015 seems to be shaping up as the year in which the next generation of outsourcing, referred to as cloud services, is taking center stage for the delivery of just about any type of IT or business process similar to prior industrial shifts such as from carriages to horseless carriages (cars), from mainframes to PCs, and from DVDs to online music," said David Tapper, VP, Outsourcing and Offshore Services, at IDC. "This shift will involve much more intensified competition between pure-play cloud service providers and traditional outsourcers (e.g., labor oriented) while governments will be taking a closer look at implementing regulations over the coming years to ensure not just privacy and security of information across all stakeholders but also the stability and competitiveness of the service provider industry and market."

Please Note: Extended description available upon request.

In This Study
Situation Overview
U.S. Enterprise Directions
Top Imperatives and Challenges
U.S. Enterprise Information and Business Process Needs
Outsourcer-Service Provider: The Barriers of Risks
Future Outlook
Prediction 1: Finance, Accounting, and Procurement BPO Services — 3rd Platform Investments and Services Will Be Key to Success
Prediction 2: Research and Development/Product Engineering Services — Providers Will Increase Investment in Building Domain-Specific IP for Customers
Prediction 3: Rising Consumer and BPO Buyer Expectations Will Drive Customer Care BPO Services Growth
Prediction 4: Shifts in Motivation Will Drive HR Processing and BPO Services Decision Making
Prediction 5: The Urgency for Digital Business Transformation Will Catapult Enterprise Application Services Markets
Prediction 5: Developed Markets Will Lead in Large Deal Opportunities — Optimism Will Return for the United States and Western Europe
Prediction 7: The Sun Will Continue to Set on "Traditional" Infrastructure Outsourcing Services
Prediction 8: There Will Be a Continued Shift in the Competitor Landscape and Ecosystem
Prediction 9: Crowdsourcing Will Make a Larger Foray into Outsourcing/Managed Services
Prediction 10: Governments Will Begin to Assess the Need for Regulation of Cloud-Based Outsourced Services
Essential Guidance
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