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Worldwide Customer Relationship Management Applications Software Market Shares, 2023: Thriving Amid Accelerated Disruption

Publisher IDC
Published Dec 11, 2024
Length 14 Pages
SKU # IDC19417113

Description

Worldwide Customer Relationship Management Applications Software Market Shares, 2023: Thriving Amid Accelerated Disruption


This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2023, valued at $92.3 billion."AI is becoming ubiquitous, transforming sales, marketing, and customer engagement strategies. Generative AI presents unprecedented opportunities to improve customer interactions and enhance worker productivity. Vendors will play a crucial role in transformation as strategic partners, driving business value through tailored solutions that empower organizations to adapt and thrive in a disruptive landscape," said Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC.

Table of Contents

14 Pages

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

Who Shaped the Year

Market Context

Significant Market Developments

Methodology

Market Definition

Related Research

Pricing

Currency Rates
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