Worldwide and U.S. Customer Experience Services Forecast, 2022–2026

Worldwide and U.S. Customer Experience Services Forecast, 2022–2026

This IDC study provides an analysis of the worldwide customer experience (CX) services market for the 2022–2026 forecast period."CX services are set to be an important and high-growth market over the next five years, driven by the need for enterprises and public bodies to better connect with and serve citizens, consumers, and business buyers," said Douglas Hayward, research director for CX Services at IDC. "To be successful, it's important for CX services vendors to help their clients to stay ahead of the curve with new technologies and platforms such as the metaverse and to constructively challenge clients and bring them proactive, evidence-based thought leadership around both the technology side and the business side of CX. CX services providers must also help clients integrate the 'new' with the 'old' in technology terms, and to bring their clients a rich mix of 'run' and 'change' services that include both disruptive and incremental types of change."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide Business Consulting by Macroregion and Segment
U.S. Business Consulting by Segment
Market Context
Drivers and Inhibitors
Customer Experience Remains a High Priority for Enterprises Worldwide
Corporate "Growth Agenda" Continues Despite Economic Headwinds
Economic and Political "Wild Cards"
Talent Shortages
Significant Market Developments
Russia-Ukraine War and Economic Aftermath
European Regulators Introduce New Landmark Regulations
Changes from Prior Forecast
Market Definition
Related Research

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