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Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong

Publisher IDC
Published Jun 27, 2024
Length 12 Pages
SKU # IDC18931012

Description

Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong


This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2024 to 2028."It's difficult to discuss use cases for GenAI without discussing the applicability within customer service and contact center," says Mary Wardley, program VP, Customer Service and Contact Center at IDC. "Copilots, summarization, and real-time transcription are just the tip of the iceberg of technologies coming from GenAI to benefit the contact center. The second wave will revolutionize business processes."

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
AI End-User Initiatives Exploratory
Growth of Geography and Flexibility
WFH Agents
Inhibitors
Recession/Inflation
On-Premises/Private Cloud Solutions
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

Pricing

Currency Rates
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