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Worldwide and U.S. Business Process Outsourcing Services Forecast, 2024–2028

Publisher IDC
Published May 15, 2024
Length 17 Pages
SKU # IDC18791591

Description

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2024–2028


This IDC study updates the prior forecast published in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027 (IDC #US49161723, May 2023)."For managed business process service providers to drive value for customers as they look to digitally transform their operations, their end-to-end value proposition has to include innovative deal constructs that allow for flexibility and collaboration in payment structures and costs, rethinking operating models, identifying quick wins for process change and automation deployment, and connecting businesses, platforms, customers, employees, and partners with business analytics," says Ali Close, research manager of IDC's Intelligent Finance and Customer Care Business Process Services program.

Please Note: Extended description available upon request.

Table of Contents

17 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide and U.S. Business Process Outsourcing Services Spending Forecast by Region
Worldwide Business Process Outsourcing Services Spending by Key Horizontal
U.S. Business Process Outsourcing Services Spending by Key Horizontal
Market Context
Drivers and Inhibitors
Drivers
Cost Management
Need for Greater Agility and Operational Efficiencies
Desire to More Closely Link IT with Business Performance
Access to New Skills and Technology
Significant Market Developments
Changes from Prior Forecast
Market Definition
Key Horizontal Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Procurement Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Customer Care Business Process Outsourcing Services
Methodology
Related Research

Pricing

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