Western Europe Top 10 Service Provider Market Shares, 2018: Focus on Talent and New Technologies to Accelerate Innovation
This IDC Market Share study analyzes the 2018 revenues of the 10 largest IT services vendors and compares them with market trends. Furthermore, this study looks at the top 10 vendors' market shares in the total IT services market as well as in project-oriented services, managed services, and support services (including IT education and training)."The top 10 IT services vendors continue to invest strongly in acquiring DX capabilities, but recently, we saw that the focus has shifted from technology-oriented firms to creative agencies," said Arun Dani, senior analyst, European Services. "Creative and design are increasingly recognized as key components of becoming customer-centric, creating good customer experience, and designing new business models. We expect more aggressive acquisitions in this space in the coming years."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Project-Oriented Services
- Managed Services
- Support Services
- Who Shaped the Year
- TCS
- Accenture
- Deloitte
- Market Context
- Significant Market Developments
- Adding New Capabilities and Talent Through Acquisitions
- India-Based Vendors' Growth Driven by Continental Europe
- Demand for Managed Services
- Shift in Digital Products Development and Delivery Approaches
- Influence of Lines of Business on External IT spending
- Methodology
- Impact of Exchange Rates
- Market Definition
- IT Services Categories
- Related Research
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