Western Europe IT Outsourcing Market Shares, 2016: The Dawn of Intelligent Automation
As businesses seek to reduce costs and improve profitability, they will look for vendors that can help them to optimize/manage their IT infrastructure by adopting "intelligent" automation alongside hybrid and multicloud architectures, while simultaneously creating value by deploying new digital technologies and services.This IDC Market Share report analyzes the performance of the top 10 IT outsourcing vendors in Western Europe and highlights significant initiatives that shaped the market in 2016. It also features an overview of the main trends and forthcoming developments likely to define the IT outsourcing space in the future."The growth of cloud-based technology provision is challenging IT outsourcers to transform their offerings to remain competitive, and to supplement them with new services to find new revenue streams to counter the market erosion of IaaS provision and continued pricing pressure. Intelligent automation and managed services around cloud are among the key areas of interest moving forward," said Francesca Ciarletta, European Infrastructure Services Research lead, IDC. "As market demand moves decisively toward higher-value and cloud-enabled infrastructure services while pressure continues keeping down costs, vendors are faced with increasingly complex challenges, and most need to ramp up their speed of change."
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