Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience

Sustainable Food Distribution: How Grocery Retailers Will Use Technology to Reduce Food Waste and Improve Customer Experience

This IDC Perspective illuminates how humanitarian and climate pressures are driving city, state, and national policies driving retailers to reduce food waste. Grocery retailers have answered the call, but lack of verifiable data and clear processes can hinder the best efforts and intentions of brands and employees. Emerging technologies will help grocers collect accurate data and automate processes to meet and exceed food waste reduction goals while also achieving high key performance indicators (KPIs) in customer experience (CX), employee engagement, and operational efficiency."Retailers do not have to choose between sustainability goals and the bottom line. We are finding that retailers that implement sustainability measures report improved employee engagement, new market opportunities, improved customer loyalty, and increased operational efficiency. The key is using emerging technologies and data analytics to find the sweet spots for waste reduction, then using artificial intelligence (AI) to take effective action," says Leslie Hand, group vice president, IDC Retail and Financial Insights.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Sustainability Emerges as a Primary Goal for Retailers
Within Sustainable Retail, Grocers Have a Unique Challenge: Food Waste
Technology Will Be Key to Grocers Achieving UN 2030 Goals
Invest in These Use Cases to Achieve Food Waste Reduction Key Performance Indicators and Increase Customer Satisfaction
Intelligent Forecasting and Ordering Tools
Producer and Supplier Communication Platforms
Cold Chain Remote Monitoring
In-Store Smart Temperature Sensors and IoT
Digitized Expiration Checks, Dynamic Pricing, and Digital Markdowns
Workforce Optimization Platforms
Microfulfillment Centers for Freshness Optimization
“Deep Discount” Applications with BOPIS Fulfillment
Communication and Logistics Platforms for Charitable Giving and Aftermarket Buyers
Routing and Transport Optimization AI
Intelligent Tracking of Giving for System Optimization, Planning, and Tax Benefits
What Is Next for Food Waste Reduction?
Advice for the Technology Buyer
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