Three Steps to Realign IT Employee Rewards Systems with New KPIs
This IDC Perspective provides a framework for translating new KPIs into meaningful performance metrics and rewards systems that ensure that employees meet new IT priorities. This document provides IT executives with a step-by-step process to ensure that employee performance metrics effectively direct and motivate employees toward achieving the new KPIs while not creating undesirable outcomes. The document also enables executives to create metrics that maximize alignment across units and ensure that employees are working together to achieve the same goals. "Creating new KPIs to foster integration between IT and business units is just the start," says Amy Young, adjunct research analyst with IDC's IT Executive Programs (IEP). "To achieve the new measure of DX success, IT leaders need to translate the KPIs to employee performance metrics so that employees understand what they need to do personally to enable the organization to achieve DX success."