Sorgenia: A Digitally Determined Energy Retailer

Sorgenia: A Digitally Determined Energy Retailer

This IDC Perspective analyzes how energy utility Sorgenia embarked on a comprehensive IT transformation program designed to support its all-digital growth strategy in view of the upcoming end of regulated pricing in Italy. Thanks to its strategic partnership with Accenture, Ferranti Computer Systems, and Microsoft, the program was a success and Sorgenia now boasts a set of business metrics that place it at the top end of the Italian market."The need to provide a better customer experience while streamlining operations is quintessential to energy retailers operating in competitive markets and beyond," said Jean-Fran├žois Segalotto, associate research director, IDC Energy Insights. "This case study shows how Sorgenia's choice to radically change to futureproof its business and become fully digital is really paying off."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
IDC Energy Insights' Case Studies Series
Company Overview
The Approach
Business Needs and Program Objectives
Program Description: Scalability, Flexibility, and Process Integration for the Win
Step 1: Find the Right Strategic Partners
Step 2: Deploy a New Engine to Power the Business
Step 3: Fine-Tune Processes to Become the Best in Class
Step 4: Migrate to the Cloud for Further Scale and Flexibility
Business Value
Lessons Learned
Create Critical Mass Around Business Objectives
Co-Invest in a Lasting Strategic Partnership
Next Steps: Road to 1 Million
Advice for the Technology Buyer
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