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ServiceNow IT Service Management Announcements Fall 2025: AI Fabric and Experience, New AI Skills, and Partnerships

Publisher IDC
Published Dec 23, 2025
Length 5 Pages
SKU # IDC20676932

Description

This IDC Market Note discusses ServiceNow's fall 2025 release, which includes its new AI Agent Fabric and introduces new AI agents and agentic workflows for IT service management (ITSM) and DEX. In addition, it explores ServiceNow's expanded partnerships with NVIDIA and Microsoft."As AI continues to transform IT service management and other aspects of IT, new functionality and partnerships can help customers evolve their practices," said Snow Tempest, research manager, IT Service Management at IDC.

Table of Contents

5 Pages

Executive Snapshot

In This Market Note

Zurich Release

Partnerships

NVIDIA

Microsoft

IDC's Point of View

Advice for IT Leaders

Learn More

Related Research

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