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Using IT Service Catalog to Boost Digital Business

Publisher IDC
Published Jan 12, 2022
Length 8 Pages
SKU # IDC16921523

Description

Using IT Service Catalog to Boost Digital Business

This IDC Perspective examines the service catalog's opportunity, benefits, and challenges in positioning and packaging IT's core business value proposition. Whether you've prioritized running IT "as a business," aligning IT with its business customers, or being the IT service provider of choice for your enterprise's business, this study examines how the IT service catalog is a basic, fundamental necessity for the survival of the enterprise IT organization. "IT's service catalog is a fundamental necessity, with its effective implementation essential to the short- and long-term health and survival of IT organizations," says Bill Keyworth, adjunct research advisor with IDC's IT Executive Programs (IEP). "As such, the service catalog is IT's most important tool in establishing an expectation of business value."

Please Note: Extended description available upon request.

Table of Contents

8 Pages
Executive Snapshot
Situation Overview
Overview
Actionable Service Catalog
Setting Appropriate Expectations
Benefits of IT Business Service Catalog
Customer Focused
Cost Management
ROI Justification
Competitive Positioning
Alignment with Business Demand
Challenges of IT Business Service Catalog
Focusing on Business Services
Separating Technical Services
Simplifying Implementations
Premature ITIL Integration
Advice for the Technology Buyer
Learn More
Related Research
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