Ricoh Seeks to Change the Customer Relationship with the Dynamic Workplace Intelligence Platform
This IDC Market Perspective analyzes and reviews Ricoh's announcement on January 17 of its Dynamic Workplace Intelligence (DWI) initiative and the latest set of A3 color MFPs that incorporate this platform."Ricoh's Dynamic Workplace Intelligence provides an architectural foundation path to mitigate the obsolescence of its printers and MFPs. This platform helps ensure that Ricoh customers have access to the latest device capabilities to address the ongoing workflow challenges faced in today's offices as well as an eye toward the future," says Robert Palmer, research vice president for IDC's Imaging, Printing, and Document Solutions research.
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