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Rethinking Servitization in the Aftermarket as Value Is a Moving Target

Publisher IDC
Published Jun 26, 2023
Length 5 Pages
SKU # IDC18029786

Description

Rethinking Servitization in the Aftermarket as Value Is a Moving Target


This IDC Market Perspective highlights the shift in the aftermarket to new service models and servitization. The document explores the industry dynamics and highlights some use cases. "As-a-service business models are enabling the aftermarket to redefine the customer experience," says Aly Pinder, research vice president, Worldwide Aftermarket Services Strategies at IDC. "Service organizations recognize the value of their interactions with customers and have enabled a shift in risk to be measured on shared benefit and not just a standard service contract."

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
New Market Developments and Dynamics
Industry Dynamics
Scenarios/Use Cases
Advice for the Technology Supplier
Learn More
Related Research
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