Overcoming Change Resistance in Pursuit of Digital Transformation

Overcoming Change Resistance in Pursuit of Digital Transformation

This IDC study helps CIOs understand the causes of change resistance and how to overcome resistance, and it also includes a framework for understanding stages of organizational change and needed actions at each stage. Digital transformation (DX) brings a lot of challenges to CIOs, but perhaps the most difficult is that of overcoming resistance to change in their own organizations — a prerequisite to helping the business itself transform. Digital transformation, by its very nature, requires significant changes in people, culture, and organization. Yet few IT organizations are structured, staffed, or have cultures that are conducive to digital transformation — in fact, without attention, many will become obstacles, not enablers and drivers of change."IT organizations in businesses attempting to digitally transform themselves have two mountains to climb — that of transforming the IT organization to become more agile, innovative, and fast and of enabling the transformation of their parent organization to leverage digital technologies and new business and operational models. Mastering the art and science of organizational change is key to their success," says Marc Strohlein, adjunct research advisor with IDC's Research Network.

Please Note: Extended description available upon request.

IDC Opinion
In This Study
Situation Overview
Challenges of Organizational Change
Dimensions of Change: Why and How Much?
Decoding Change Resistance
Building Blocks for Organizational Change
Applying a Stage-Based Model of Organizational Change
Use Case: Consumer Goods Organizational Change Initiative
Future Outlook
Essential Guidance
Next 12 Months
In the Next One to Two Years
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Related Research
IT Executive Program Research Agenda

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