Japan Business Process Outsourcing Services Forecast, 2018−2022
This IDC study analyzes the Japan BPO services market outlook and trends as defined by IDC, and summarizes the forecasts for the four main service segments that comprise the market, which are human resources BPO services, customer care BPO services, finance and accounting BPO services, and procurement BPO services. Furthermore, the study also includes IDC recommendations for BPO services vendors. While manpower shortage grows more and more serious in Japan, changes are also taking place in the values required in BPO services following progress in digital transformation (DX). "Influenced by the growing trend to position BPO services as a part of business process reengineering, Japan BPO services vendors should make free use of new and old technologies and approaches, such as robotic process automation and data-oriented approach, and actively collaborate with other vendors, including overseas vendors, to increase their BPO services revenue," says Seiichiro Yoshii, senior market analyst, IT Services, IDC Japan.
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