Japan Business Process Outsourcing Services Forecast, 2018-2022

Japan Business Process Outsourcing Services Forecast, 2018−2022

This IDC study analyzes the Japan BPO services market outlook and trends as defined by IDC, and summarizes the forecasts for the four main service segments that comprise the market, which are human resources BPO services, customer care BPO services, finance and accounting BPO services, and procurement BPO services. Furthermore, the study also includes IDC recommendations for BPO services vendors. While manpower shortage grows more and more serious in Japan, changes are also taking place in the values required in BPO services following progress in digital transformation (DX). "Influenced by the growing trend to position BPO services as a part of business process reengineering, Japan BPO services vendors should make free use of new and old technologies and approaches, such as robotic process automation and data-oriented approach, and actively collaborate with other vendors, including overseas vendors, to increase their BPO services revenue," says Seiichiro Yoshii, senior market analyst, IT Services, IDC Japan.

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Japan Human Resources BPO Services Market
Japan Customer Care BPO Services Market
Japan Finance and Accounting BPO Services Market
Japan Procurement BPO Services Market
Other BPO Services Markets
Other Horizontal BPO Services
Industry-Specific (Vertical) BPO Services
Business Process as a Service
Market Context
Drivers and Inhibitors
Evolution and Penetration of Automation Technologies
Human Resources Demand and Supply
Dependency on Shared Services Companies and Centralized Business Centers within Corporate Groups
Resistance toward Changes in Business Processes
Significant Market Developments
BPO Services are Increasingly Recognized as an Approach to Business Process Reengineering
Growing Demand for Comprehensive Support Covering Several Operations
Efforts in Overseas Offices and Foreign Languages Support Will Be Required
Changes from Prior Forecast
Market Definition
Related Research

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