Category: Internet Applications
Internet Applications market research reports by IDC
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Leveraging GenAI in Business Process Services for Finance and Accounting
This IDC Perspective explores the integration of GenAI in finance and accounting business process services, highlighting its transformative role in streamlining operations, enhancing data analysis, and improving decision-making. GenAI is increasingly adopted for automating routine tasks, enabling pr ... Read More
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Visual Collaboration, AI, and the New Trust
The IDC Perspective explores the evolution of collaboration applications, emphasizing the rise of visual collaboration and AI in creating a more engaging, multimodal work environment. It highlights the shift from traditional email and systems to integrated, visual, and AI-driven solutions that enhan ... Read More
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ServiceNow Announces Aggressive Agentic AI Solutions at Knowledge 2025
This IDC Market Note takes a look at announcements made by ServiceNow at Knowledge 2025. At its Knowledge 2025 conference in May, ServiceNow emphasized “putting AI to work for people” with AI Agent Fabric to help AI agents to work together and the AI Agent Control Tower to manage all AI agents acros ... Read More
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Japan Security Services Forecast 2025–2029: Structural Transformation Brought About by AI and Platformization
This IDC study provides spending trends and growth forecasts for the Japan security services market from 2025 to 2029, divided into the professional security services market and the managed security services market. One of the factors driving the market is the demand for services that address the la ... Read More
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BMC Helix Doubles Down on Agentic AI with New Updates on Its Helix Platform
This IDC Market Note analyzes key announcements by BMC, focusing on its product portfolio, capabilities, and recent investments on agentic AI. ... Read More
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Agentic AI Disruption in Enterprise Intelligence
This IDC Market Perspective explores the ways in which enterprise intelligence architectures will change in support of agentic AI, and how agentic AI will disrupt technology and activities within enterprise intelligence systems. It highlights the importance of data accessibility, real-time distribut ... Read More
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Signicat: Well Positioned for Accelerated Digital Identity Services Market Growth
This IDC Vendor Profile examines Signicat's digital identity services portfolio, built on both organic growth and acquisitions, focusing on recent developments and its role in developing effective digital identity use cases across Europe. ... Read More
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
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The Emerging Role of Agentic AI in Supply Chain Planning
This IDC Perspective discusses the emerging role of agentic AI in supply chain planning. While agentic AI has a long way to go, the promise of improving supply chain performance, process automation, and end-to-end optimization means this will be a rapidly growing field and, perhaps, a competitive ad ... Read More
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Huawei Launches AI Contact Center Solution in Europe
Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique of ... Read More
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ServiceNow Knowledge 2025: AI as a New Workforce — An IDC EMEA Analysis
This IDC Market Perspective reviews key announcements and discussions from the ServiceNow Knowledge 2025 summit, the company's annual global event for customers and partners held on May 6–8, 2025. It offers insights with a focus on EMEA and includes IDC EMEA Research's key takeaways."ServiceNow is c ... Read More
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Services Providers Accelerate NVIDIA Partnerships
This IDC Market Note examines how NVIDIA is expanding its role from AI hardware provider to strategic enabler of enterprise AI through deepening partnerships with global IT services firms. Triggered by announcements at NVIDIA’s GTC 2025, the document highlights a new wave of NVIDIA collaborations wi ... Read More
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Top 5 Trends in Asset Life-Cycle Management in 2025
This IDC Market Note looks at trends in the asset life-cycle management (ALM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the potential effect of tariffs on the market. ... Read More
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Navigating Regulatory Change: Strategies for Effective Adaptation in the Era of Generative AI
This IDC Perspective highlights the strategies for effective adaptation of regulatory change in the era of generative AI. The pace and complexity of regulatory change is accelerating, placing significant strain on traditional compliance processes, particularly for medium-sized and multi-jurisdiction ... Read More
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Agentic AI in the SOC: Early Innovations and Market Signals from RSAC 2025
This IDC Market Perspective provides highlights and takeaways from the 2025 RSA Conference (RSAC), held in San Francisco from April 29 through May 1, under the theme Many Voices. One Community. While GenAI remained one of the dominant themes, agentic AI emerged in select vendor announcements — frame ... Read More
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Red Hat Summit Conference: The Future of AI Is Open
This IDC Market Note discusses the Red Hat Summit 2025. As Red Hat CEO Matt Hicks stated in his keynote address, the Red Hat Summit marks a pivotal moment in enterprise technology. It demonstrates how strategic alliances reshape AI and infrastructure ecosystems through open collaboration and platfor ... Read More
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Red Hat Summit 2025: Ushering in a New Era of Open AI–Enabled Platforms and Ecosystem Innovation
This IDC Market Note describes the key announcements made at Red Hat Summit 2025 held in Boston. Red Hat Summit 2025 highlighted the company's vision for AI-enabled automation and open hybrid cloud, emphasizing Red Hat's commitment to open source principles and AI technologies. Key announcements inc ... Read More
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Regulatory Turning Point: How Data Privacy, Cybersecurity, and AI Laws Are Reshaping Enterprise Strategy in Asia/Pacific
This IDC Perspectivehighlights how the convergence of data privacy, cybersecurity, and AI regulations is fundamentally reshaping enterprise technology strategy across Asia/Pacific. As governments race to enhance digital resilience and enterprises grapple with compliance complexity, this regulatory m ... Read More
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Agentic AI in Cybersecurity: A Primer Guide for Cybersecurity Architects
This IDC Perspective on agentic AI in cybersecurity explores the evolution of AI in cybersecurity, emphasizing the role of agentic AI, which enables systems to exhibit agency through perception, reasoning, and action. The document outlines the progression from manual operations to dynamic autonomy, ... Read More
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Japan Digital Business Professional Services Forecast, 2025–2029
This IDC study summarizes the 2024 performance and market forecast for 2025–2029 of the Japan digital business (DB) professional services market, categorized into five types of service segments across two areas: business services and IT services. The DB professional services market in 2024 achieved ... Read More
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Asia/Pacific (Excluding Japan) Whole Cloud Services Forecast, 2025–2028
This IDC study consolidates information from various IDC forecasts and trackers related to cloud computing. It maintains consistent definitions with those forecasts to offer insights into the extent to which major IT sectors are impacted by cloud technology in various forms. Additionally, the report ... Read More
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Cloud Observability — The Need for Resilience
This IDC Perspective discusses how cloud observability solutions represent the next generation of cloud (infrastructure and applications) monitoring systems that can continuously and comprehensive measure the digital infrastructure of organizations and help deliver consistent service, swift problem ... Read More
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Cloud Repatriation Trends in India: What Should CIOs and CTOs Consider?
This IDC perspective discusses the cloud repatriation drivers and trends in India. The report discusses the growing adoption of public cloud platforms and its associate challenges. The document takes a deep dive into the benefits of dedicated cloud and the key drivers for India organizations repatri ... Read More
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Redington Gulf FZE Leverages Hexalytics' Capabilities for Data- and AI-Driven Transformation
The demand for AI in the Middle East has been growing, driven by government initiatives and organizational goals to improve operational efficiency, support informed decision-making, and enhance customer experiences. While many organizations are investing in the AI features of packaged solutions, the ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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