Intelligent Automation Services Value Chain
This IDC Perspective describes the value chain of intelligent automation services."Cost takeout, workforce, and process efficiency are few of the leading benefits that are driving major interest in automation across many organizations. Most organizations are still in the early phase of RPA and AI-enabled automation adoption. An overarching automation strategy and developing the right use cases that map to specific business and IT outcomes will remain the key focus for enterprises when it comes to intelligent automation in 2018," says Ali Zaidi, research director, IT Consulting and Systems Integration Business Strategies at IDC."RPA is embedded throughout most BPO engagements today, and buyers are expecting a cost savings of almost 30% and to recoup the funds from their initial investment within one to two years. However, providers can still be more proactive in recommending automation capabilities according to some buyers. For BPO providers to be successful with RPA or AI implementations, sharing use cases will be critical — specifically, the investment required (software licenses, implementation fees, maintenance fees, etc.) and the cost and productivity savings achieved," says Ali Close, research manager, Finance and Accounting, BPaaS and Analytics Services.