Category: IT Services
IT Services market research reports by IDC
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Digital-Native Businesses and Their Impact on the IT Market: An Introduction
Digital-Native Businesses and Their Impact on the IT Market: An Introduction This IDC Market Perspective presents a first take on digital-native businesses, their characteristics, and their technology needs. The report describes the impact of digital natives on the market and provides a high-level s ... Read More
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Channels and Alliances Predictions, 2022 and Beyond
Channels and Alliances Predictions, 2022 and Beyond This IDC Market Perspective provides IDC's top predictions about the market and technology forces that will shape IT channels and alliances in 2022 and beyond. As customer organizations continue to normalize business practices and technology use po ... Read More
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Canada, 2022: A Post-Pandemic Budget
Canada, 2022: A Post-Pandemic Budget This IDC Market Perspective provides a snapshot of the ICT component of the 2022 Canadian federal budget.Canada is an established leader in technology, research, and innovation. The sectors generate C$100 billion annually and employs over 700,000 workers. There a ... Read More
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Dynamic Enterprise Service Management Patterns
Dynamic Enterprise Service Management Patterns This IDC Perspective looks into enterprise service management (ESM) platforms, which have evolved to allow for rapid, continuous improvement. Although most vendors have strong general capabilities, the dynamic business challenges customers face drive fo ... Read More
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IDC PlanScape: Integral Stakeholder-Focused Services for Future IT
IDC PlanScape: Integral Stakeholder-Focused Services for Future IT This IDC study looks at the opportunities for the IT organization to understand the context for a diverse set of stakeholders, anticipate their future product and service needs, and align that insight with actionable strategies to en ... Read More
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IDC's Worldwide Small and Medium Business Spending Guide Taxonomy, 2022
IDC's Worldwide Small and Medium Business Spending Guide Taxonomy, 2022 This IDC study provides a detailed description of IDC's worldwide company size methodology and taxonomy. This document should be used as a companion piece for IDC's Worldwide Small and Medium Business Spending Guide and all of I ... Read More
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IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022
IDC's Worldwide ICT Spending Guide by Industry and Company Size Taxonomy, 2022: Release V1, 2022 This IDC study provides a detailed description of IDC's worldwide vertical industry and company size methodology and taxonomy. It is intended as a companion for IDC's Worldwide ICT Spending Guide by Indu ... Read More
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Implications of the "Great Resignation" for Enterprise Service Management Initiatives
Implications of the "Great Resignation" for Enterprise Service Management Initiatives This IDC Perspective discusses the underlying demographics of the "Great Resignation" that has greatly accelerated the trends that initially drove the increasing automation of enterprise service management and IT s ... Read More
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IDC PlanScape: Aligning IT Skills Initiatives to Maximize the Impact of Technology Investments
IDC PlanScape: Aligning IT Skills Initiatives to Maximize the Impact of Technology Investments This IDC study provides IT executives, learning program/initiative leaders, and learning and development leaders a framework to consistently align L&D activities with IT organizational priorities. That ... Read More
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IDC PlanScape: Automation for Future IT
IDC PlanScape: Automation for Future IT This IDC PlanScape provides guidance to future IT within the automation subdimension."The technologies that are collectively known as intelligent automation bring together both technologies that have been in a CIO's toolbox for a while and those that are new a ... Read More
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2020 Profitability in the Worldwide Services Market
2020 Profitability in the Worldwide Services Market This IDC Market Perspective is an update to 2019 Profitability in the Worldwide Services Market (IDC #US48770122, April 2022). It begins by analyzing profitability trends in the services market as a whole and then provides quantitative metrics and ... Read More
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IDC PlanScape: Transformative Leadership for Future IT
IDC PlanScape: Transformative Leadership for Future IT This IDC PlanScape identifies governance strategies for impact across five critical elements of transformative leadership:Capabilities: Transformative leadership depends on the organization having strength in terms of capacity, automation, skill ... Read More
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2019 Profitability in the Worldwide Services Market
2019 Profitability in the Worldwide Services Market This IDC Market Perspective is an update to 2018 Profitability in the Worldwide Services Market (IDC #US43464118, July 2019). It begins by analyzing profitability trends in the services market as a whole and then provides quantitative metrics and c ... Read More
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Worldwide Environmental, Social, and Governance Risk Management Software Market Shares, 4Q21: Proliferation in the Vendor Landscape
Worldwide Environmental, Social, and Governance Risk Management Software Market Shares, 4Q21: Proliferation in the Vendor Landscape This IDC study discusses the worldwide market shares of the leading vendors in the environmental, social, and governance (ESG) risk management software market for 2021. ... Read More
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HPE: Infusing Circular Economy Principles into Secure IT Asset Disposition Products and Services
HPE: Infusing Circular Economy Principles into Secure IT Asset Disposition Products and Services This IDC Vendor Profile provides an overview of the IT asset life-cycle solutions of HPE Financial Services (HPEFS). Please Note: Extended description available upon request. ... Read More
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How Persuasive Content Fuels the Future Customer Experience
How Persuasive Content Fuels the Future Customer Experience This IDC Perspective discusses how persuasive content can be instrumental in advancing organizational goals to deliver on the future of customer experiences. It highlights the relevance to the customer journey, applied intelligence, data tr ... Read More
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Managing the Proliferating Roles of the CIO
Managing the Proliferating Roles of the CIO This IDC Perspective is intended to help CIOs understand why the proliferating growth of responsibilities is happening, what those new "hats" are likely to be, and how they can manage them while keeping the eye on the ball of managing the IT organization a ... Read More
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Digital Infrastructure Cost Transparency: Managing Supply and Demand Is Essential for Successful Autonomous Operations
Digital Infrastructure Cost Transparency: Managing Supply and Demand Is Essential for Successful Autonomous Operations This IDC Perspective outlines digital infrastructure cost transparency's role in accelerating digital transformation and the pivot to self-driving autonomous digital infrastructure ... Read More
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IDC PlanScape: Mature Governance for Future IT
IDC PlanScape: Mature Governance for Future IT This IDC PlanScape identifies strategies for aligning governance efforts with a robust but simple commitment-based protocol, oriented around a critical question: "Who owes what to whom?"This study also reviews five critical success factors for mature go ... Read More
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Insurance on the Cloud: Results from the 2021 CloudPath Survey
Insurance on the Cloud: Results from the 2021 CloudPath Survey This IDC Perspective reviews the findings of IDC's 2021 Worldwide Industry CloudPath Survey, specifically for the insurance industry. Cloud services are an essential component of insurers' business strategy to drive innovation and maint ... Read More
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Highlights from the IDC European Future of Work Summit 2022
Highlights from the IDC European Future of Work Summit 2022 This IDC Market Perspective provides an overview of the topics addressed by industry and business leaders and by IDC analysts during IDC's Future of Work Summit 2022. It also shares the results of a pre-event survey of all delegates that we ... Read More
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Worldwide IT Service Management Software Forecast, 2022–2026: Hybrid Work Drives Increasing Adoption
Worldwide IT Service Management Software Forecast, 2022–2026: Hybrid Work Drives Increasing Adoption This IDC study provides a 2022–2026 forecast for the worldwide IT service management market. According to Shannon Kalvar, research manager, IT Service Management and Client Virtualization, "The IT se ... Read More
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IDC PeerScape: Practices to Outsource Business Process Services
IDC PeerScape: Practices to Outsource Business Process Services This IDC PeerScape outlines key advice for IT and LOB decision makers who are considering outsourcing business process services."Outsourcing back- and front-office functions continues to shift away from pure labor arbitrage models to p ... Read More
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Top 5 Trends in Hosting and Datacenter Services to Watch in 2022
Top 5 Trends in Hosting and Datacenter Services to Watch in 2022 This IDC Market Perspective examines the key trends that will impact the hosting and datacenter colocation market in 2022. "As enterprises pivot to the future, edge computing, enhanced hosting services, and sustainable resources will ... Read More
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IT Services Market in Canada: An Examination of Merger and Acquisition Activity, 2021
IT Services Market in Canada: An Examination of Merger and Acquisition Activity, 2021 This IDC Market Perspective provides an overview and analysis of IT and business services sector M&A deals announced in Canada. The document is limited to M&A deals of select service providers in Canada fro ... Read More
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