Category: IT Administration
IT Administration market research reports by IDC
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AI Oversight Framework: Financial GRC Requirement for AI Adoption
This IDC Perspective emphasizes the critical need for CFOs to implement an AI oversight framework in finance, highlighting its role in ensuring financial integrity, regulatory compliance, and operational resilience. It outlines steps for establishing governance structures, assigning roles, and manag ... Read More
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Tools and Guidance for Adherence to Compliance Standards
This IDC Perspective discusses best practices for implementing adherence to compliance standards and provides an overview of the types of tools that support these efforts. Compliance standards are regulations, guidelines, or policies that organizations must follow to ensure legal, ethical, and opera ... Read More
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Win-Win Product Discovery — A Retail Agentic AI Use Case
This IDC Perspective dissects a key use case that applies agentic AI to enable automation, multilevel agents, orchestration agents, and a key focus on product discovery and search through online retail channels critical to business needs. The next generation of solutions will leverage the advantages ... Read More
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The Future of Enterprise Connectivity in Manufacturing — Key Investment Areas to Advance AI-Driven Operations
This IDC Perspective takes a look at top connectivity challenges, timelines for connectivity transformation, top areas for investment growth, and the impact of AI. Higher levels of automation and intelligence across the manufacturing floor are driving the need for faster, more reliable, and secure c ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Discrete Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey."Leading discrete manufacturing organizations start their AI journeys by establishing an effective strategy and vision that drives how they orga ... Read More
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IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
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Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
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NAB 2025 Insights and Observations
This IDC Perspective details NAB 2025 insights and observations. NAB 2025 showcased the media industry's adaptation to technological advancements in cloud services, AI, and data analytics amid financial pressures. Key insights included the shift from siloed operations to unified distribution strateg ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Process Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey for process manufacturing to help guide organizations on their AI maturity journey."Forward-thinking process manufacturing organizations start their AI journeys by establishing an effective strategy an ... Read More
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8x8: Transformed, Revitalized, and on the Offense
8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact cen ... Read More
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The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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Microsoft Entra ID Backup and Recovery Strategy: The Whys and Hows
This IDC Perspective highlights the need for dedicated third-party data protection services to ensure business continuity, compliance, and security of Microsoft Entra ID and why organizations should prioritize backing up Entra ID objects. Microsoft Entra ID (formerly Azure Active Directory) is a cri ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
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What in the Flock Is Going on in Public Safety Tech? Flock Safety Offers Shift from Monolithic Technologies to Integrated Platforms
This IDC Perspective discusses how Flock Safety offers a shift from monolithic technologies to integrated platforms. Flock Safety is disrupting the public safety technology market by expanding to a comprehensive platform, challenging established players like Axon and Motorola. The company's software ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
This IDC Market Perspective details Canadian communications service provider capex spending for 2024–2025. Canadian communication service providers total capex investments will fall for a third year in a row in 2025, nearing spending levels last seen in 2020 when capex spending was hampered by COVID ... Read More
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Leading the Future of Connectedness: How the National University of Singapore Sets the Standard for Seamless Experiences
This IDC Perspective discusses the details of execution of the Best in Future of Connectedness from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. The document discusses National University of Singapore's (NUS) transformation toward ubiquitous connectivity to deliver stable and se ... Read More
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GenAI Policy Template for End-User Technology Leaders
This IDC Perspective provides a GenAI policy responding to client needs for a best practice GenAI governance policy to leverage. It responds to increasing client demand for GenAI policy guidance, leveraging research and real-world insights to accelerate policy implementation. The document emphasizes ... Read More
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IDC PlanScape: CIO Strategic Planning
This IDC PlanScape presents a comprehensive guide for CIOs to develop and implement strategic planning in the digital enterprise. It enables organizations to navigate market turbulence, adapt rapidly to changing conditions, and orchestrate complex IT environments to deliver dynamic capabilities. In ... Read More
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How Government Agencies Can Leverage AI Processes to Improve IT Sourcing and Procurement
The IDC Perspective explores the transformative potential and recommends specific processes to leverage AI in IT government sourcing and procurement, highlighting its ability to enhance efficiency, productivity, and decision-making. With several government and commercial examples, the document under ... Read More
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Cyber-Resilience — Turning Every Crisis into an Opportunity to Emerge Stronger
This IDC Perspective emphasizes the critical importance of cyber-resilience in today’s digital landscape. With increasing cyber-risks and the adoption of AI, organizations must prioritize cyber-resilience to mitigate threats and ensure operational continuity. The document highlights the need for com ... Read More
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IDC PeerScape: Lessons Learned for Integrating New Tech and Innovations into the Flow of Work
This IDC PeerScape presents lessons learned and best practices for successfully incorporating new technology or innovations into the flow of work.“All organizations that want to keep pace with the speed of change will have to routinely test and introduce new technology into their organizations,” sai ... Read More
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The Evolving Impact of Agentic AI on the Future of Work: Regional Comparisons 2025
This IDC Perspective explores the transformative impact of agentic AI on the future of work, highlighting regional differences in adoption and its implications on work cultures, operational efficiency, and business strategies. It emphasizes the need for organizations to navigate change management, u ... Read More
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The Next-Generation Digital Leader
This IDC Perspective discusses how CEOs are looking for digital leaders that bring differentiation and leadership in terms of strategy, ROI, and risk.The expectations of the next generation of digital leadership are high. CEOs and boards are keen to see value-based impacts through disruptive strateg ... Read More
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