IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Telecommunications

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Telecommunications

This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers."Communications service providers face increasing pressure to develop and deliver dynamic high-value connectivity and value-added communications services to their customers," commented Paul Hughes, research director, Future of Connectedness, IDC. "New market entrants, changing demands from an increasingly digitally driven customer base, rapid service evolution, and shorter service life cycles are all become driving forces to transform network, IT/operations, and customer-facing processes to become more agile, automated, and proactive."

Please Note: Extended description available upon request.


IDC's Worldwide Digital Transformation Taxonomy
Digital Transformation Taxonomy Changes for 2021
Taxonomy Overview
Understanding and Using IDC's Digital Transformation Taxonomy
Definitions
Telecommunications and Digital Transformation
Digital Mission: Support and Enable Diverse, Connected Communities
Strategic Priority: Agile Networking
Agile Networking Program: Network Virtualization
Agile Networking Program: Network Optimization
Strategic Priority: Automated Network Operations
Automated Network Operations Program: Ordering, Provisioning, and Activation
Automated Network Operations Program: Resource Management and Product Catalog
Automated Network Operations Program: Service Assurance (Fault/Performance/AI/ML)
Strategic Priority: Monetization (BSS) and Partner Management (PRM)
Monetization (BSS) and Partner Management (PRM) Program: Convergent Charging and Policy
Monetization (BSS) and Partner Management (PRM) Program: Dynamic Pricing and Rating
Monetization (BSS) and Partner Management (PRM) Program: Revenue Assurance/Fraud Management
Monetization (BSS) and Partner Management (PRM) Program: Wholesale Interconnect
Monetization (BSS) and Partner Management (PRM) Program: Partner Management
Strategic Priority: Customer Experience Management
Customer Experience Management Program: Omni-Channel Experience
Customer Experience Management Program: Customer Journey Management
Customer Experience Management Program: Customer Retention
Customer Experience Management Program: Augmented Customer Support
Learn More
Related Research
Synopsis

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook