IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Experiential Retail

This IDC study presents the key areas that are being digitally transformed, as retailers adopt new processes and technologies to underpin organizational change. This study defines the strategies, programs, and use cases that will be implemented, highlighting the benefits of moving from current processes to digitally transformed processes, and the technologies that will be required.Leslie Hand, group vice president, IDC Retail Insights, reports, "The pace for becoming more digital has accelerated because of a realization that the organizations that are thriving are those that are already more digitally mature. A leading U.S. grocer recently reported that COVID-19 advanced DX programs by two years ahead of schedule. Pivoting successfully required being digital in commerce, supply chain, sourcing, contact centers, and store operations. New strategies for resilient, contactless, and efficient business operations will drive increased digital investment for all retailers that intend to stay in business."

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IDC's Worldwide Digital Transformation Taxonomy
Digital Transformation Taxonomy Changes for 2020
Taxonomy Overview
Understanding and Using IDC's Digital Transformation Taxonomy
Definitions
Retail
Digital Mission: Experiential Retail
Omni-Channel Commerce
Experiential Commerce
Intelligent Order Fulfillment and Returns
Augmented and Virtual Experience
Curated Merchandise Life-Cycle Management
Intelligent Product Design
Curated Product Assortment and Positioning
Product Innovation
Omni-Experience Customer Engagement
Next-Generation Customer Care
Customer Experience Analytics
Contextualized Experience
Digital Supply Chain Optimization
Supply Network Optimization
Optimized Fulfillment Operations
Supply Chain Accountability
Operational Scale and Agility
Mobile Enterprise
Connected Workforce
Secure Omni-Channel Operations
Profitability Optimization
Learn More
Related Research
IDC's Digital Transformation Spending Guide
Synopsis

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