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IDC PlanScape: Satisfying the Demands of Digital Transformation for Customer- and Ecosystem-Facing Services

IDC PlanScape: Satisfying the Demands of Digital Transformation for Customer- and Ecosystem-Facing Services

This IDC study describes the further evolution to external customer- and business ecosystem-facing services that are needed to innovate, create, and manage businesses' revenue-generating products, services, and customer experiences. It is intended to help CIOs identify the what, why, who, and how of expanding the services catalog to include customer- and ecosystem-facing services. "Just as businesses are starting to make headway in digitally transforming and enabling customer-facing products and services, they are faced with a new conundrum — how to create or leverage the various components of the ecosystems in which they operate for competitive advantage," says Marc Strohlein, adjunct research advisor with IDC's Research Network.


IDC PlanScape Figure
Executive Summary
Why Are Customer- and Ecosystem-Facing Business Services Critical to Satisfying the Demands of DX?
Defining Customer- and Ecosystem-Facing IT
What Are the New Types of IT Business Services Required by DX?
Outside-In Versus Inside-Out Continuum
Who Are the Key Stakeholders in the Services Transformation Demanded by DX?
How Can My Organization Take Advantage of the New Types of IT Business Services to Enable DX?
Leading in 3D: Managing for Digital Transformation
Integration
Run IT as a Business
Deliver an Actionable Service Catalog
Essential Guidance
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