IDC PlanScape: Digital Transformation — Business-Impact KPIs for CIOs

IDC PlanScape: Digital Transformation — Business-Impact KPIs for CIOs

This IDC PlanScape, written for CIOs and senior IT finance executives, lays out an approach for designing CIO-level KPIs that answer the questions that senior management typically asks concerning how IT is impacting the business:Has IT fully rationalized and modernized its asset and resource base?Are IT services delivered with optimum operational efficiency and time-to-market speed?Do we have the right mix of IT business services in our IT portfolio to effectively compete?Is the business realizing the potential cost savings from digital transformation initiatives?Is the business realizing the potential revenue from digital transformation initiatives?Bob Multhaup, research analyst at IDC's CIO and Technology Professionals Agenda, states "A CIO's well-crafted set of business-impact KPIs makes a clear, measurable, and unambiguous statement that shows all IT stakeholders the most important performance targets and their financial impact on five key business areas."

Please Note: Extended description available upon request.

IDC PlanScape Figure
Executive Summary
Why Are Business-Impact KPIs for CIOs Important?
CIOs' Business-Impact KPIs Create a Single Target Vision of IT Performance
What Are Business-Impact KPIs for CIOs?
IT Business-Impact KPIs Combine IT and LOB Impact
Defining Business-Impact Areas
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Business-Impact KPIs for CIOs?
Defining the CIO's Business-Impact KPIs
Linking Operational KPIs to Support Initiative KPIs
Advice for Technology Buyers
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook