IDC PlanScape: Designing a Strategic Metrics-Driven IT Performance Management System
This IDC study offers a framework that IT and LOB management can employ to design a strategic metrics-driven IT performance management system. According to authors Bob Multhaup and Marc Strohlein, "The framework can be used by each IT product/service manager and by IT senior executives, including the CIO, in conjunction with LOB management and the HR function that manages the corporate performance management system."
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