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IDC PlanScape: Designing a Strategic Metrics-Driven IT Performance Management System

IDC PlanScape Figure
Executive Summary
Why Is a Strategic Metrics-Driven IT Performance Management System Important?
What Is a Strategic Metrics-Driven IT Performance Management System?
Who Are the Key Stakeholders?
CIO
IT Product Managers
LOB Management
Service Stack Component Managers
3rd Platform Providers
How Can My Company Take Advantage of a Strategic Metrics-Driven IT Performance Management System?
Define the Service Delivery Stack for Each IT Product/Service
Establish the "Right" Cost Baseline
Define the Costs at Each Level of the IT Service Stack
Define Service Value with Strategic Business Metrics
Define Strategic Business Outcome Metrics
Establish Service Management Commitment Map
Evaluate and Communicate IT Performance
Essential Guidance
Related Research

IDC PlanScape: Designing a Strategic Metrics-Driven IT Performance Management System

This IDC study offers a framework that IT and LOB management can employ to design a strategic metrics-driven IT performance management system. According to authors Bob Multhaup and Marc Strohlein, "The framework can be used by each IT product/service manager and by IT senior executives, including the CIO, in conjunction with LOB management and the HR function that manages the corporate performance management system."

Please Note: Extended description available upon request.


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