IDC PeerScape: Practices for Building a Customer-Centric IT Organization
This IDC PeerScape explores how the IT organizations at two enterprises have become highly customer centric. The document describes four best practices that are at the heart of a customer-centric organization, with examples and experiences from two CIOs who have successfully built customer-centric IT organizations. Readers will gain insights from stories of how a customer-centric organization has been achieved, with advice on how to design and implement these best practices."The CIOs featured in this document have successfully earned the role of a trusted business partner within their organizations and have built a set of customer-centric best practices to make their IT organizations fully focused on meeting their customers' needs," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP).
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