IDC PeerScape: Frontline, Field, and Operations Technology Practices for Future IT

IDC PeerScape: Frontline, Field, and Operations Technology Practices for Future IT

This IDC PeerScape describes the frontline, field, and operations technology practices for future IT. "The leaders featured in this document have developed unique frontline cyberphysical systems, which create for them a clear digital advantage in the marketplace," says Robert Multhaup, adjunct research advisor with IDC's IT Executive Programs (IEP).

Please Note: Extended description available upon request.


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Expand Customer Outreach with Massive CPS Scaling Capabilities
Challenge
Example
University of Miami Health System
Guidance
Practice 2: Enable CPS Orchestration and Optimization with a New Enterprise Architecture
Challenge
Example
Georgia-Pacific LLC
Guidance
Practice 3: Enrich Customer Channels by Investing in the Customer's Well-Being Through CPS
Challenge
Example
CareSource
Guidance
Practice 4: Enhance Frontline Decision Making and Knowledge Capture with CPS Data and AI
Challenge
Example
Georgia-Pacific
Guidance

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