This IDC study presents the results of IDC’s MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey.“It’s no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augmentation, to be more represented in the ‘repeatable’ maturity stage than most other industries,” said Gard Little, research vice president, Global Services, Markets, and Trends at IDC. “But because professional services firms are generally more decentralized than industries like manufacturing, some unique challenges arise related to the enterprisewide adoption of AI.”
IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of AI-Fueled Professional Services Organization Maturity Benchmark Data
Stages of the AI-Fueled Professional Services Organization Maturity Framework
Ad Hoc — AI Scramble
Description
Business Outcome
Opportunistic — AI Pivot
Description
Business Outcome
Repeatable — AI Alignment
Description
Business Outcome
Managed — AI Transform
Description
Business Outcome
Optimized — AI-Fueled Organization
Description
Business Outcome
Dimensions of the AI-Fueled Professional Services Organization Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Overall
Strategy
People
Technology
Evaluating AI-Fueled Professional Services Organization Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
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Related Research
Appendix
Methodology
Survey Respondent Segmentation
Research Assistance
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