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IDC MaturityScape Benchmark: AI-Fueled Professional Services Organization Worldwide, 2025

Publisher IDC
Published Apr 29, 2025
Length 23 Pages
SKU # IDC20001729

Description

This IDC study presents the results of IDC’s MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey.“It’s no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augmentation, to be more represented in the ‘repeatable’ maturity stage than most other industries,” said Gard Little, research vice president, Global Services, Markets, and Trends at IDC. “But because professional services firms are generally more decentralized than industries like manufacturing, some unique challenges arise related to the enterprisewide adoption of AI.”

Table of Contents

23 Pages

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of AI-Fueled Professional Services Organization Maturity Benchmark Data

Stages of the AI-Fueled Professional Services Organization Maturity Framework

Ad Hoc — AI Scramble

Description

Business Outcome

Opportunistic — AI Pivot

Description

Business Outcome

Repeatable — AI Alignment

Description

Business Outcome

Managed — AI Transform

Description

Business Outcome

Optimized — AI-Fueled Organization

Description

Business Outcome

Dimensions of the AI-Fueled Professional Services Organization Maturity Framework

Survey Findings: Maturity Distribution Across Dimensions

Overall

Strategy

People

Technology

Evaluating AI-Fueled Professional Services Organization Maturity: Survivors and Thrivers

Survey Findings: Comparison of Survivors and Thrivers

Advice for Technology Buyers

Learn More

Related Research

Appendix

Methodology

Survey Respondent Segmentation

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