IDC FutureScape: Worldwide Hospitality, Dining, and Travel 2022 Predictions

IDC FutureScape: Worldwide Hospitality, Dining, and Travel 2022 Predictions

This IDC study discusses our top 10 predictions for worldwide hospitality, dining, and travel for 2022."To withstand and rebound from the impact of the COVID-19 pandemic, hospitality, travel, and dining organizations have reached an inflection point that the grace period for transformation is rapidly waning and it is more important than ever to embrace the tenets of being fully digital enterprises," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies at IDC. "The most resilient organizations are focused on building intelligent systems and cultivating partnerships that will position them as nimble innovators with leading edge digital strategies to ensure business continuity and drive profits while improving customer and employee experiences."

Please Note: Extended description available upon request.


IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2022, 50% of Operators Will Have Implemented Systems for Personalized Experiences and Suggestions, Improving CSAT by 25% and Lifting Revenue by 15%
Associated Drivers
IT Impact
Guidance
Prediction 2: By 2023, 85% of Guest-Facing Experiences in Travel and Hospitality Will Be Conducted Through Autonomous Channels, Improving Customer Satisfaction Scores by 20% and Achieving Labor Savings of 15%
Associated Drivers
IT Impact
Guidance
Prediction 3: Driven by Cloud-Enabled and Data-Rich Ecosystems, by 2022, 35% of Hospitality and Travel Operators Will Increase/Add Collaborations with Consulting and Integration Partners, Increasing Speed of DX by 30%
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2026, 50% of Hospitality and Travel Operators Will Solve Data Visibility and Integration Challenges to Fully Automate Intelligent Tasks and Open Communications Between Employees and Data Processes
Associated Drivers
IT Impact
Guidance
Prediction 5: Driven by Persistent Effects of the Pandemic, by 2024, 30% of Operators Will Leverage DX Investment to Support Alternative Business Models, Lifting Net Margin by 10% and Increasing Customer Loyalty by 20%
Associated Drivers
IT Impact
Guidance
Prediction 6: As a Result of Rapid Migrations to the Cloud, by 2024, 60% of Hospitality/Travel Providers Will Integrate Edge Strategies to Enable Faster Innovation, Reducing Costs by 15% and Improving CX by 20%
Associated Drivers
IT Impact
Guidance
Prediction 7: By 2025, 75% of Hospitality/Travel Organizations Will Assign Environmental KPIs to IT Outcomes and Requirements for Partners to Meet Environmental Sustainability Goals, Resulting in a 45% Lift in Loyalty
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2025, 75% of Operators Will Implement Systems to Accept Modernized Payments, with 15% Also Accepting Cryptocurrencies Through Decentralized Marketplaces, Increasing Loyalty by 20%
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2025, 95% of Hospitality and Travel Operators Will Embed AI into Inventory Processes to Secure Supply Chain Integrity with Predictive Intelligence, Improving Efficiencies by 30% and Reducing Cost by 25%
Associated Drivers
IT Impact
Guidance
Prediction 10: By 2027, 45% of Hospitality and Travel Providers Will Utilize Self-Sovereign Identity Protocols, Powered by Blockchain for Customer ID, Reducing Fraud by 25% and Increasing Customer Loyalty by 30%
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Pervasive Disruption Continues — Volatility, Opportunity, and Resilience
The Future Enterprise — Thriving in a Jungle of Agile Innovation
Embracing Digital First — New Strategies for Complexity and Ubiquity
The Velocity of Connectedness — The Future Is Data in Motion
Intelligence on Demand — Navigating the Torrent of Data
Digital Ecosystem — Thriving in a Multiplatform World
Engagement Reimagined — From Responsive to Anticipatory
Learn More
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