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HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience

Publisher IDC
Published Sep 12, 2024
Length 8 Pages
SKU # IDC19170116

Description

HP Inc. Lays Out Strategic Vision for Its Workforce Solutions Group, Focuses on Customer Experience


This IDC Market Perspective discusses HP Inc., which is transforming its Workforce Solutions group to enhance customer experience through sustainability, circularity, and AI-driven services across its business segments. By focusing on improving the work environment and leveraging technology for proactive support, HP Inc. aims to redefine technology management and customer service, emphasizing the importance of a holistic approach to IT asset management. The introduction of the Workforce Experience Platform and Renew Solutions highlights HP Inc.'s commitment to innovation, sustainability, and customer-centric solutions."With its customer-centric approach, HP Inc. is looking to set new industry standards for asset management and ongoing delivery of managed services," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC. "The Workforce Experience Platform from HP Inc. promises to redefine customer and employee experience to enable a more productive and efficient hybrid workforce."

Table of Contents

8 Pages

Executive Snapshot

New Market Developments and Dynamics

Lifecycle Services

HP Configuration and Deployment Services

HP Computing and Print Support Services

Managed Services

HP Managed Collaboration Services

HP Managed Device Services

HP Managed Print Services

AI and Automation

Digital Services

Renew Solutions

Hardware

Services

Certified Partner Program

A Growing Opportunity

IDC's Point of View

Learn More

Related Research

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