Future of Services Delivery: Spotlight on Dimension Data's Service Layer

This IDC study is aimed at looking deeper into service management platforms that underpin service delivery and integration and specifically the Service Layer capabilities from Dimension Data."Automation, tools, and platforms provide efficiency, scale, consistency, risk mitigation, uptime, and insight into software, hardware, and systems. IDC believes the increased use of automation will be transformative to the way that services will be delivered and consumed as a result of integrating automation into service delivery as it will impact people and process and the value that enterprises derive from their IT investments," states Leslie Rosenberg, research director Network Life-Cycle Services. "Dimension Data has invested in the development of automation and delivery platform to help customers."

Please Note: Extended description available upon request.

IDC Opinion
In This Study
Situation Overview
Dimension Data Service Layer
Technology Behind Service Layer
Availability and Use Cases
Services Market Drivers
Future Outlook
Market Impact
Essential Guidance
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