Report cover image

The Employee Experience Imperative: Modernizing Travel and Expense for a Seamless Journey

Publisher IDC
Published Mar 02, 2026
Length 9 Pages
SKU # IDC20942272

Description

This IDC Market Perspective discusses the employee experience imperative — modernizing travel and expense for a seamless journey. Employees arrive at work with expectations shaped by consumer apps that are fast, intuitive, and frictionless. When corporate finance tools feel cumbersome, compliance declines and data quality suffers. Modernizing employee-facing workflows, particularly travel and expense, is less about new software and more about enabling correct behavior at scale, improving policy adherence, and strengthening financial visibility through cleaner, more timely data."When finance tools are easier to use than they are to avoid, compliance improves, data becomes more reliable, and finance gains the visibility needed to manage spend with confidence," Kevin Permenter, research director, Financial Applications and Agents at IDC.

Table of Contents

9 Pages

Executive Snapshot

Key takeaways

Recommended actions

New Market Developments And Dynamics

Why this matters now

Key trends shaping the market

Market inhibitors and friction points

Operational and financial impact

Competitive landscape

How competition is evolving

Where deals are won and lost

Emerging areas of differentiation

Future view of the market

Structural shifts ahead

Emerging capabilities

How operating models will change

Long-term implications

Advice for the Technology Supplier

Reframe experience as an operational outcome

Design for behavioral compliance, not workflow enforcement

Invest in touchless and event-driven expense creation

Deliver mobile-first, context-aware experiences

Elevate data integrity as a differentiator

Support ecosystem interoperability

Equip buyers to measure adoption and behavioral outcomes

Learn More

Related research

Synopsis

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us