Driving Continuous Innovation in IT Services

Driving Continuous Innovation in IT Services

This IDC Market Perspective explores how services providers continuously innovate to stay relevant to customers and succeed in the market. It is part of a series of documents about services provider transformation in the digital era. This document investigates key points such as ecosystem collaboration, uptake of innovative methods in the organization, and the role of design thinking in innovation."Innovation has taken a much more prominent role for services companies than just a few years ago," said Tom Seal, senior program director, IDC European Services. "Customers are looking to increase their competitiveness and look to their services partners for assistance. But innovations can have a short shelf life. Innovation needs to be continuous while putting customer needs at the center."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
The Continuous Innovation Process
Customer Centricity: The Desirable Dimension of Innovation
Innovation: Agile Balancing Structure and Network
Experimentation and a Risk-Accepting Culture
Fail Fast and Learn Fast
Data and Platforms
Idea Collection
The Labs
Ecosystems in Innovation
Scaling Innovation
Successful Practices
PwC, EY, BearingPoint, and Other Consulting Companies
Advice for the ServiceS Provider
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