Creating Staff Support for Digital Transformation
This IDC study provides CIOs and IT executives with an understanding of the factors affecting employees' reluctance to adopt new technology, operational processes, and approaches to collaboration. Dynamics within organizational settings can evoke a unique set of concerns among employees that make them particularly sensitive and reluctant to change within this context. This study describes these concerns and provides strategies for addressing and alleviating employees' unwillingness to embrace the organizational changes needed as part of DX. It also explores the organizational requirements and resources needed to address employee resistance during the rollout of new technology and business practices on the road to DX. This study enables CIOs and other IT executives to create an IT organization-driven strategy for coordinating efforts with internal communications to provide a unified approach to organizational change efforts associated with DX."As traditional businesses struggle to adopt new technology, operational processes, collaboration approaches, and work practices in the pursuit of digital maturity, employee resistance to organizational change is quickly becoming one of the most formidable and tenacious barriers to success. IT executives must understand what motivates employees to resist change within the organizational setting and must take steps to successfully manage resistance. Achieving digital maturity, especially among traditional businesses, can only happen when employees accept and enact the DX vision," says Amy Young, adjunct research advisor with IDC's Research Network.
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