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Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing?

Publisher IDC
Published Sep 04, 2023
Length 7 Pages
SKU # IDC18180724

Description

Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing?


This IDC Market Perspective explores trends in workers' backgrounds and expectations, as well as where artificial intelligence (AI) can fill certain roles. Technology is integrated into business more than ever, creating a need for support and service for information technology. However, new workers performing technology services and operations functions may identify with roles other than "IT.""There is a great need for managing technology services. Tech leaders and technology vendors can adjust their products to the types of workers available to best support digital business operations," said Snow Tempest, research manager for IT Service Management at IDC.

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
The Work of IT Still Needed, But New Workers May Not Always Identify as IT
Roles in Development and Modern Ops
High Need for Project Managers and Business-Savvy Techies
Bots
Advice for the Technology Leader
Advice for the Technology Supplier
IDC's Point of View
Learn More
Related Research
Synopsis

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