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Case Study: Problem Management Practice Improvements

Publisher IDC
Published Jun 24, 2024
Length 4 Pages
SKU # IDC18931014

Description

Case Study: Problem Management Practice Improvements


This IDC Perspective delves into enhancing problem management practices through strategic improvements in people, processes, and technology, aiming to boost technology performance and customer experience. It offers actionable recommendations such as upgrading processes, investing in technology, and fostering a culture of proactive observability and continuous improvement, underpinned by the establishment of clear service-level agreements and clear definitions of the problem management practice."Transforming problem management with strategic practices enhances both technology performance and end-user experience," said Snow Tempest, research manager for IT Service Management at IDC.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
Situation Overview
Overview
Best Practices
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

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