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Augmented Reality Applications for Cost-Effective Service Delivery and Value-Added Customer Experience

Publisher IDC
Published Jun 08, 2023
Length 6 Pages
SKU # IDC17999885

Description

Augmented Reality Applications for Cost-Effective Service Delivery and Value-Added Customer Experience


This IDC Market Perspective reviews how augmented reality (AR) is being used to benefit service providers and their customers. Leading print market players are squeezing print-related service margins through remote assistance tools. As these players develop additional services, they need to optimize the utilization of service support skills to provide cost-effective service delivery, while also enhancing the customer experience."In the mature print market, being able to reduce the cost of service and improve margins is a bonus for the print vendors and their channel partners," said Jacqui Hendriks, associate research director, European Print Vendor Transformation Strategies. "While technology enables customers' shift to digital businesses, creating lucrative print-adjacent and new service opportunities, service providers are challenged with skilled resources being stretched too thinly. AR-enabled service can create a win-win situation for service providers and end customers by reducing the complexities and costs of delivering physical service and delivering on an enhanced level of service required by customers to support business resilience in their shift to digital businesses."

Please Note: Extended description available upon request.

Table of Contents

6 Pages
Executive Snapshot
New Market Developments and Dynamics
Remote Tools Help Improve Service Margins
AR-Enabled Service Management
Addressing Key Business Challenges Through AR
Examples of Service Management Solutions
>TeamViewer: Supporting Print Vendors for Non-Print Services and Skills Development
>CareAR (a Xerox Company): ServiceNow Investment and Collaboration Drive New Opportunities
Advice for Services Providers
Learn More
Related Research
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