This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of IT services providers. The value proposition of managed services, professional services and outsourcing services will be substantially impacted due to agentic AI's ability to deliver a superior service at significantly lower prices for customers while delivering greater gross profits to IT services providers for reinvesting into their business. IT service providers that do not begin to transform their businesses with agentic AI will be unable to compete against those that already have a comprehensive AI agent implementation road map," said Josh Budd, research manager, EMEA Partnering Ecosystems, IDC.
Executive Snapshot
New Market Developments and Dynamics
Background and Market Context
The Impact of Agentic AI on IT Service Delivery
The Impact of Agentic AI on IT Services Organizations' Financial Models
Human Resource Costs
Revenue Growth
Forecasting How Various Levels of Agentic AI Adoption will Impact Financial Performance
Advice for the Technology Supplier
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Synopsis
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