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How AI Agents will Impact Next-Generation Partner Business Models

Publisher IDC
Published May 22, 2025
Length 7 Pages
SKU # IDC20044823

Description

This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of IT services providers. The value proposition of managed services, professional services and outsourcing services will be substantially impacted due to agentic AI's ability to deliver a superior service at significantly lower prices for customers while delivering greater gross profits to IT services providers for reinvesting into their business. IT service providers that do not begin to transform their businesses with agentic AI will be unable to compete against those that already have a comprehensive AI agent implementation road map," said Josh Budd, research manager, EMEA Partnering Ecosystems, IDC.

Table of Contents

7 Pages

Executive Snapshot

New Market Developments and Dynamics

Background and Market Context

The Impact of Agentic AI on IT Service Delivery

The Impact of Agentic AI on IT Services Organizations' Financial Models

Human Resource Costs

Revenue Growth

Forecasting How Various Levels of Agentic AI Adoption will Impact Financial Performance

Advice for the Technology Supplier

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Related Research

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