Please Note: This is a downloadable video (MP4 format). The program is part of a overall series on Product Design, "The Product Design Value 7-6-7 Plus Series."
7 Measures To Value Product Design
The program focuses on measures that characterize or quantify good design in the eyes of customers and users. While some measures also have utility for internal purposes such as product quality, reliability, and cost, this program centers on how customers, users, markets, and the investor community regard the products.
We discuss seven different KPIs that range from codifying the quality and robustness of ID and UX designs, to metrics that gauge pricing gross margins and potential market value, to indexes that provide for cross-market comparisons and market cap premiums.
The “Plus” in this 7-6-7 Series program will briefly touch on several other metrics relevant to good product design including customer satisfaction, completion rates, NPS, and others.
Bibliographic references are provided for the numerous cases and examples we cite to enable all participants to further their investigation on the subjects of specific interest.
There will be two polls
Can Product Design & Digital Design Be Separated?
7 Measures To Grasp Product Design Value
Composite BPI For Digital Design
PLUS - Briefs on Customer Satisfaction, Completion Rates, NPS, More, ..
Adding Product Design Measures To A Metrics Dashboard
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