E-Retail in the UK 2018 - 2023
Summary
E-Retail in the UK 2018 - 2023, report forms part of GlobalData's Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the e-retail channel. The report analyses the channel, the main trends, and consumer attitudes of the channel.
The UK online market is set to reach £55.9bn in 2018 and remain on a positive growth trajectory, albeit slowing as the channel matures. Clothing & footwear is expected to remain the largest sector online in the next five years as clothing & footwear specialists improve their online propositions, encouraging consumers to shop more regularly and online pureplays continue to bolster spend in the sector.
Scope
- Despite being a mature sector online, clothing & footwear revenue will rise 40.3% out to 2023 and is predicted to remain the largest sector online.
- Average annual order frequency varies significantly across sectors, driven by factors including impulse purchases, price, the need for replacement items and convenience.
- Mobiles currently have the second highest device penetration with 48.1% of online shoppers purchasing via the device - though this is a substantial 45.9 ppts behind desktop/laptop penetration.
- Retailers must adapt to compete with Amazon, which dominates across almost all sectors.
Reasons to buy- Use our in-depth consumer and market insight to learn about the growth of the different sectors in e-retail, and the related drivers and inhibitors for each sector.
- Understand why and how consumers shop online for different products, and their shopping journeys.
- Understand which retailers have the most popular online propositions in each sector.
- Understand average annual spend per head online by demographic, sector and device.
- THE HOT ISSUES
- Channel drivers and inhibitors
- Sector drivers and inhibitors
- Main issues in e-retail
- Fulfilment options must evolve to provide flexibility
- Digital integration vital to enhance instore experience
- Online pureplays will bolster online clothing & footwear
- The right technology must be utilised to drive growth
- Online retailers dodge budget bullet
- Sustainability stance should be a priority for retailers
- True value of stores
- WHAT PEOPLE BUY
- Headlines
- The channel at a glance
- Overall channel size
- Overall channel growth
- Overall channel size
- Sector penetration in e-retail
- Sector growth in e-retail
- Spend per head by sector
- Total spend per head
- Digital market
- Click & collect split by sector
- Third-party pickup split by sector
- E-retail deliveries by sector and parcel size
- Returns channel
- Books
- Clothing & footwear
- DIY & gardening
- Electricals
- Entertainment
- Food & grocery
- Furniture & floorcoverings
- Health & beauty
- Homewares
- WHO SHOPS
- Headlines
- Online shoppers
- Books
- Clothing & footwear
- DIY & gardening
- Electricals
- Food & grocery
- Furniture & floorcoverings
- Health & beauty
- Homewares
- Entertainment
- THE SHOPPER JOURNEY
- Headlines
- Online shopping by device
- Social media usage
- Location of online purchases
- Home delivery
- Online returns
- Consumer satisfaction
- Use of technology
- WHERE PEOPLE SHOP
- Headlines
- Headlines
- Drivers of online shopping
- Retailer penetrations
- Books top 10 retailers
- Clothing & footwear top 10 retailers
- DIY & gardening top 10 retailers
- Electricals top 10 retailers
- Food & grocery (weekly or regular shop) top 10 retailers
- Food & grocery (gift foods) top 10 retailers
- Furniture & floorcoverings top 10 retailers
- Headlines
- Health & beauty top 10 retailers
- Homewares top 10 retailers
- Music & video top 10 retailers
- Video & computer games top 10 retailers
- Best in class retailers
- METHODOLOGY
- What is included
- List of Tables
- The channel at a glance, 2018 & 2023
- Sector expenditure and growth, 2018 & 2018-2023
- Online digital market size by sector, 2018-2023
- Click and collect split by sector, 2018 & 2023
- Third-party pickup split by sector, 2018 & 2023
- Value of deliveries made by parcel size, by sector 2018 & 2023
- Best in class retailers, 2018
- List of Figures
- Clothing & footwear spend via online pureplays, 2017-2023
- Consideration of environmental impacts when choosing clothing & footwear retailers and products, 2018
- True Value of Stores, including food & grocery, 2017
- True Value of Stores, excluding food & grocery, 2017
- True Value of Stores boost by sector, 2017
- Total size of the online market and share by sector, 2018
- Relative position of sectors online in terms of size, 2018, and growth, 2018-2023
- Overall online: size of the channel, 2017-2023
- Overall online: annual growth rates, 2017-2023
- Online share of total retail expenditure, 2017-2023
- Online non-food share of total non-food retail expenditure, 2017-2023
- Sector penetration online, 2018
- Sector growth online, 2018-2023
- Average annual spend per head by sector, 2018
- Total average annual spend per head, 2017-2023
- Size of click & collect market by sector, 2018
- Size of third-party pickup market by sector, 2018
- Returns market by sector, 2018 & 2023
- Books: online market size, 2017-2023
- Books: annual growth rates, 2017-2023
- Books: growth across channels, 2017-2023
- Books: click & collect, 2017-2023
- Books: third-party pickup, 2017-2023
- Books: share of total online market, 2017-2023
- Books: online share of sector, 2017-2023
- Books: online spend per head, 2017-2023
- Books: share of online shoppers, 2018 & 2023
- Books: online shopping population, 2017-2023
- Clothing & footwear: online market size, 2017-2023
- Clothing & footwear: annual growth rates, 2017-2023
- Clothing & footwear: growth across channels, 2017-2023
- Clothing & footwear: click & collect, 2017-2023
- Clothing & footwear: third-party pickup, 2017-2023
- Clothing & footwear: share of total online market, 2017-2023
- Clothing & footwear: online share of sector, 2017-2023
- Clothing & footwear: online spend per head, 2017-2023
- Clothing & footwear: share of online shoppers, 2018 & 2023
- Clothing & footwear: online shopping population, 2017-2023
- DIY & gardening: online market size, 2017-2023
- DIY & gardening: annual growth rates, 2017-2023
- DIY & gardening: growth across channels, 2017-2023
- DIY & gardening: click & collect, 2017-2023
- DIY & gardening: third-party pickup, 2017-2023
- DIY & gardening: share of total online market, 2017-2023
- DIY & gardening: online share of sector, 2017-2023
- DIY & gardening: online spend per head, 2017-2023
- DIY & gardening: share of online shoppers, 2018 & 2023
- DIY & gardening: online shopping population, 2017-2023
- Electricals: online market size, 2017-2023
- Electricals: growth rates, 2017-2023
- Electricals: growth across channels, 2017-2023
- Electricals: click & collect, 2017-2023
- Electricals: third-party pickup, 2017-2023
- Electricals: share of total online market, 2017-2023
- Electricals: online share of sector, 2017-2023
- Electricals: online spend per head, 2017-2023
- Electricals: share of online shoppers, 2018 & 2023
- Electricals: online shopping population, 2017-2023
- Entertainment: online market size, 2017-2023
- Entertainment: annual growth rates, 2017-2023
- Entertainment: growth across channels, 2017-2023
- Entertainment: click & collect, 2017-2023
- Entertainment: third-party pickup, 2017-2023
- Entertainment: share of total online market, 2017-2023
- Entertainment: online share of sector, 2017-2023
- Entertainment: online spend per head, 2017-2023
- Entertainment: share of online shoppers, 2018 & 2023
- Entertainment: online shopping population, 2017-2023
- Food & grocery: online market size, 2017-2023
- Food & grocery: annual growth rates, 2017-2023
- Food & grocery: growth across channels, 2017-2023
- Food & grocery: click & collect, 2017-2023
- Food & grocery: third-party pickup, 2017-2023
- Food & grocery: share of total online market, 2017-2023
- Food & grocery: online share of sector, 2017-2023
- Food & grocery: online spend per head, 2017-2023
- Food & grocery: share of online shoppers, 2018 & 2023
- Food & grocery: online shopping population, 2017-2023
- Furniture & floorcoverings: online market size, 2017-2023
- Furniture & floorcoverings: annual growth rates, 2017-2023
- Furniture & floorcoverings: growth across channels, 2017-2023
- Furniture & floorcoverings: click & collect, 2017-2023
- Furniture & floorcoverings: third-party pickup, 2017-2023
- Furniture & floorcoverings: share of total online market, 2017-2023
- Furniture & floorcoverings: online share of sector, 2017-2023
- Furniture & floorcoverings: online spend per head, 2017-2023
- Furniture & floorcoverings: share of online shoppers, 2018 & 2023
- Furniture & floorcoverings: online shopping population, 2017-2023
- Health & beauty: online market size, 2017-2023
- Health & beauty: annual growth rates, 2017-2023
- Health & beauty: growth across channels, 2017-2023
- Health & beauty: click & collect, 2017-2023
- Health & beauty: third-party pickup, 2017-2023
- Health & beauty: share of total online market, 2017-2023
- Health & beauty: online share of sector, 2017-2023
- Health & beauty: online spend per head, 2017-2023
- Health & beauty: share of online shoppers, 2018 & 2023
- Health & beauty: online shopping population, 2017-2023
- Homewares: online market size, 2017-2023
- Homewares: annual growth rates, 2017-2023
- Homewares: growth across channels, 2017-2023
- Homewares: click & collect, 2017-2023
- Homewares: third-party pickup, 2017-2023
- Homewares: share of total online market, 2017-2023
- Homewares: online share of sector, 2017-2023
- Homewares: online spend per head, 2017-2023
- Homewares: share of online shoppers, 2018 & 2023
- Homewares: online shopping population, 2017-2023
- Penetration of all online shoppers, overall and by demographic, 2017 & 2018
- Profile of the online shopper, 2018
- Average number of orders by demographic, 2018
- Penetration of online books shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: books, 2018
- Average number of books orders by demographic, 2018
- Penetration of online clothing & footwear shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: clothing & footwear, 2018
- Average number of clothing & footwear orders by demographic, 2018
- Penetration of online DIY & gardening shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: DIY & gardening, 2018
- Average number of DIY & gardening orders by demographic, 2018
- Penetration of online electricals shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: electricals, 2018
- Average number of electricals orders by demographic, 2018
- Penetration of online food & grocery (weekly or regular shop) shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: food & grocery (weekly or regular shop), 2018
- Average number of food & grocery (weekly or regular shop) orders by demographic, 2018
- Penetration of online furniture & floorcoverings shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: furniture & floorcoverings, 2018
- Average number of furniture & floorcoverings orders by demographic, 2018
- Penetration of online health & beauty shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: health & beauty, 2018
- Average number of health & beauty orders by demographic, 2018
- Penetration of online homewares shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: homewares, 2018
- Average number of homewares orders by demographic, 2018
- Penetration of online entertainment shoppers, overall and by demographic, 2017 & 2018
- Profile of online shoppers: entertainment, 2018
- Average number of entertainment orders by demographic, 2018
- Device penetration, 2015-2018
- Desktop/laptop penetration by demographic, 2018
- Mobile penetration by demographic, 2018
- Tablet penetration by demographic, 2018
- Proportion of total online spend by device, 2018 & 2023
- Average spend per head by device, 2018
- Average number of orders by device, 2014-2018
- Average spend per head by device per order, 2018
- Penetration of social media channels by device, 2018
- Locations where consumers made online purchases, 2018
- Penetration of shoppers using home delivery options and percentage that would use each option more in the future, 2018
- How much consumers would be willing to spend on same day delivery, 2018
- Parcel size mix of online returns, 2018
- Online return methods, 2018
- Drivers of online returns for all sectors excluding clothing & footwear, 2018
- Drivers of online returns for clothing & footwear, 2018
- Satisfaction: Overall purchase satisfaction, 2017 & 2018
- Satisfaction: Ease of website use, 2017 & 2018
- Satisfaction: Finding products on website used, 2017 & 2018
- Satisfaction: Product imagery, 2017 & 2018
- Satisfaction: Product information, 2017 & 2018
- Satisfaction: Ordering and payment, 2017 & 2018
- Satisfaction: Delivery, 2017 & 2018
- Agreement to statements around the use of technology in online shopping, 2018
- Agreement to statements around shopping with a smartphone, 2018
- Drivers of online shopping, 2018
- Online shopper driver: convenience, by demographic, 2018
- Online shopper driver: lower prices, by demographic, 2018
- Online shopper driver: saves time, by demographic, 2018
- Online shopper driver: can shop at any time that suits, by demographic, 2018
- Online shopper driver: better selection, by demographic, 2018
- Online shopper driver: product not available elsewhere, by demographic, 2018
- Online shopper driver: allows me to compare prices, by demographic, 2018
- Online shopper driver: more product information, by demographic, 2018
- Online shopper driver: prompted by online promotion, by demographic, 2018
- Online shopper driver: received online voucher code, 2018
- Books top 10 retailers via desktop/laptop, 2018
- Books top 10 retailers via tablet, 2018
- Books top 10 retailers via mobile, 2018
- Clothing & footwear top 10 retailers via desktop/laptop, 2018
- Clothing & footwear top 10 retailers via tablet, 2018
- Clothing & footwear top 10 retailers via mobile, 2018
- DIY & gardening top 10 retailers via desktop/laptop, 2018
- DIY & gardening top 10 retailers via tablet, 2018
- DIY & gardening top 10 retailers via mobile, 2018
- Electricals top 10 retailers via desktop/laptop, 2018
- Electricals top 10 retailers via tablet, 2018
- Electricals top 10 retailers via mobile, 2018
- Food & grocery (weekly or regular shop) top 10 retailers via desktop/laptop, 2018
- Food & grocery (weekly or regular shop) top 10 retailers via tablet, 2018
- Food & grocery (weekly or regular shop) top 10 retailers via mobile, 2018
- Food & grocery (gift foods) top 10 retailers via desktop/laptop, 2018
- Food & grocery (gift foods) top 10 retailers via tablet, 2018
- Food & grocery (gift foods) top 10 retailers via mobile, 2018
- Furniture & floorcoverings top 10 retailers via desktop/laptop, 2018
- Furniture & floorcoverings top 10 retailers via tablet, 2018
- Furniture & floorcoverings top 10 retailers via mobile, 2018
- Health & beauty top 10 retailers via desktop/laptop, 2018
- Health & beauty top 10 retailers via tablet, 2018
- Health & beauty top 10 retailers via mobile, 2018
- Homewares top 10 retailers via desktop/laptop, 2018
- Homewares top 10 retailers via tablet, 2018
- Homewares top 10 retailers via mobile, 2018
- Music & video top 10 retailers via desktop/laptop, 2018
- Music & video top 10 retailers via tablet, 2018
- Music & video top 10 retailers via mobile, 2018
- Video & computer games top 10 retailers via desktop/laptop, 2018
- Video & computer games, top 10 retailers via tablet, 2018
- Video & computer games, top 10 retailers via mobile, 2018