Report cover image

2024 UCC Buyers’ Perspective

Publisher Frost & Sullivan
Published May 17, 2024
SKU # MC18808786

Description

2024 UCC Buyers’ Perspective


Digital Technology Investment Plans are Strong Amid Trying Macro Conditions

As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporting remote-based workers is not the challenge that it once was. Evolving work styles have increased focus on the employee experience as a top of mind issue, particularly in the the fierce fight to attract and retain skilled workers.

Despite trying macro-economic and political conditions, the outlook is positive for continued adoption of unified communications and collaboration applications, endpoints and services. Solutions are proving their worth in today's business landscape as evidenced by optimistic IT decision maker input on their budgets and near term digital technology investment plans. Continued investments are likely to expand UCC technology deployments more broadly across and more deeply within end user organizations of all sizes, industries and regions.

Table of Contents

    • Research Objectives
    • Research Methodology
    • Respondent Demographics
    • Key Findings
    • IT/Telecom Departments Non-technical Challenges: Total
    • IT/Telecom Departments Technology Challenges: Total
    • APAC IT/Telecom Department Challenges
    • Europe IT/Telecom Department Challenges
    • LATAM IT/Telecom Department Challenges
    • North America IT/Telecom Department Challenges
    • IT/Telecom Department Challenges Analysis by Organization Size
    • UCC Software Adoption is Advancing Steadily
    • UCC Software Investment Plans Among Current Adopters
    • UCC Device Adoption
    • UCC Device Investment Plans Among Current Adopters
    • UCC Solution Adoption Analysis
    • Current Remote Work Status
    • Future Plans for Remote Work are Strong
    • Future Remote Work Plans in APAC
    • Future Remote Work Plans in Europe
    • Future Remote Work Plans in LATAM
    • Future Remote Work Plans in North America
    • Remote Work Prompts Changes to Office Space
    • APAC Changes to Office Space
    • Europe Changes to Office Space
    • LATAM Changes to Office Space
    • North America Changes to Office Space
    • Employee Satisfaction with Work Models
    • Work Style and Workspace Analysis
    • AI Deployment Challenges
    • AI Benefits
    • Importance of AI-powered Communications Features
    • AI Deployments Move Beyond Proof-of-Concept Stage
    • AI Adoption and Investment Analysis
    • Macro Conditions Impact on Investments
    • Macro Conditions Impact on Investments in APAC
    • Macro Conditions Impact on Investments in Europe
    • Macro Conditions Impact on Investments in LATAM
    • Macro Conditions Impact on Investments in North America
    • Macro Conditions Impact on Investments by Organization Size
    • Respondent Organization's Annual Revenue
    • UCC Budgets are Healthy
    • UCC Budget Expectations Align with Investment Plans
    • UCC Budget Analysis
    • UCC Solution Investment Drivers
    • UCC Solution Selection Factors: Total
    • UCC Solution Selection Factors Ranked: Total
    • Importance of a Fully Integrated UCaaS Solution by Region
    • UCC Selection Factors: Providers
    • UCC Selection Factors: Technology
    • Preferred Channels to Source UCC Solutions
    • Purchase Factor Analysis
    • Growth Opportunities Fuel the Growth Pipeline Engine
    • Why Is It Increasingly Difficult to Grow?
    • The Strategic Imperative 8
    • Benefits and Impacts of Growth Opportunities
    • Next Steps
    • Take the Next Step

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us