Category: Software & Enterprise Computing
Software & Enterprise Computing market research reports by Frost & Sullivan
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CX Leaders Navigate Disruption in a New Era of Customer Contact
The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopo ... Read More
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Analyst Perspective on Agentic AI
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autono ... Read More
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Global Cloud Meeting and Team Collaboration Market, Forecast to 2029
After experiencing a slowdown in 2023, the cloud meetings and team collaboration market returned to moderate growth in 2024. Revenue in 2024 reached $15.39 billion, growing at 5.1 percent YoY. The market is forecasted to reach $21.62 billion by 2029 at a 5-year compound annual growth rate (CAGR) of ... Read More
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Electronics Test & Measurement Software, Global, 2024–2029
This Frost & Sullivan report examines the key trends prevailing in the global electronic test and measurement (T&M) software market. The demand for software-based testing is increasing as it is cost-effective, has simulation capabilities, and requires only limited technical expertise. The focus in t ... Read More
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Enterprise Mobility Market, Latin America, 2025–2030
The enterprise mobility market focuses on communication services that integrate mobile devices, software applications, and technology services into a company's operations and strategies. The market is categorized into 4 major segments, namely, mobile phone-based services, mobile internet solutions, ... Read More
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Clinical Decision Support System Market, Global, 2024–2030
The increasing focus on effective population health management is prompting healthcare organizations to adopt next-generation clinical decision support tools that drive market growth. Healthcare systems continue to face significant clinical quality and efficiency challenges, leading to a heightened ... Read More
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Mobile World Congress, 2025, Seven Key Takeaways
The convergence of disruptive technologies—particularly Artificial Intelligence (AI), Generative Artificial Intelligence (GenAI), fifth-generation wireless (5G), Internet of Things (IoT), and edge computing—drives growth, innovation, and transformational leadership. The Mobile World Congress (MWC) t ... Read More
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US Customs and Border Protection Industry Growth Opportunities
This study outlines the industry outlook for the US Customs and Border Protection. It examines the federal agency's FY 2025 annual budget, its strategic objectives, and new prime contracts awarded in FY 2024 to: 1. Identify industry drivers, restraints, and emerging growth opportunities 2. Detail th ... Read More
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Global AI Maturity Assessment, 2025
Artificial intelligence (AI) has the potential to deliver substantial benefits to both economies and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, employing an enterprise-wide strategy and roadmap is crucial to prevent delays ... Read More
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Frost Radar™: Electronic Computer-Aided Design, 2025
The Frost Radar™ on electronic computer-aided design (ECAD) offers a competitive benchmark analysis derived from Frost & Sullivan’s CAD Growth Opportunities report. It ranks nine companies on their growth potential and ability to innovate. Product design has become more complex in recent years, and ... Read More
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Endpoint Security Industry, Global, 2024–2028
The average organization manages thousands of endpoints that have access to its corporate network. These endpoints are the most vulnerable and exploited part of any network. Endpoint security includes host-based software products that secure computing devices, such as laptops, desktops, tablets, ser ... Read More
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CCaaS Expansion or Contraction?
Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networ ... Read More
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Global Open Automation Growth Opportunities, 2025
End users and vendors are making headway in open automation by releasing new standards, developing new products, and completing Open Process Automation (OPA) initiatives. Given the current trends arising in the industry, it is necessary to see how open automation relates to them and how it can benef ... Read More
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Global Desktop, VoWLAN and DECT Phones
The global enterprise desktop and cordless phone market is in decline, although the rate of decline has slowed compared to previous years. In 2024, total revenue fell by 9.2% to $2.21 billion from $2.44 billion in 2023. Between 2024 and 2031, industry revenues are projected to decline at a compound ... Read More
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Trend Opportunity Profile Series—Health, Wellness, and Nutrition (3rd Edition)
This edition of the Trend Opportunity Profile Series explores trends in health, wellness, and nutrition, transforming patient care, offering better access to standard healthcare services. Innovations in AI-enabled hospital-at-home platforms and gamified healthcare solutions reflect high technology i ... Read More
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Growth Opportunities in the Surveillance Solutions Market, Global, 2025–2030
he global security surveillance solutions market is undergoing significant transformation driven by rapid technological advancements, rising security concerns, and evolving regulatory landscapes. This study delves into the current and projected growth of the surveillance industry, which is increasin ... Read More
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Frost Radar™: Customer Experience Management Services in Latin America, 2025
This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locatio ... Read More
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Latin American and Caribbean UCaaS and Cloud Meeting Service Growth Opportunities, Forecast to 2030
In 2023 and 2024, the economic slowdown in the LATAM region—the result of a weaker global economy—with declining yet high inflation rates, poor labor productivity, and high interest rates continued to add pressure on budgets and delayed or canceled new investments. According to Fitch’s credit risk r ... Read More
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Frost Radar™: Endpoint Security, 2025
The average organization manages thousands of endpoints that have access to its corporate network. These endpoints are the most vulnerable and exploited part of any network. Endpoint security includes host-based software products that secure computing devices, such as laptops, desktops, tablets, ser ... Read More
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Frost Radar™: Hybrid Cloud Storage, 2025
Business requires modern data storage solutions that manage costs, ensure consistent performance, and support corporate sustainability goals. To unify, manage, and secure voluminous enterprise data for use in data-heavy applications, such as AI, savvy businesses are turning to hybrid cloud storage s ... Read More
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Global Artificial Intelligence Information Technology Services Growth Opportunities
The Global Artificial Intelligence Information Technology Services Growth Opportunities study provides a comprehensive analysis of the current landscape and the future prospects of AI IT services worldwide. It draws on insights from a recent enterprise decision-maker survey and identifies key driver ... Read More
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Trend Opportunity Profile Series—Technology (2nd Edition)
This study presents trend opportunity profiles highlighting emerging trends driven by advanced and futuristic technologies. It explores opportunities across pivotal sectors, including healthcare, aerospace and defense, industrial, mobility, business and financial services, FMCG, energy and environme ... Read More
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Top 10 Strategic Imperatives in Enterprise Network Services, 2025
Network services are at the forefront of reshaping our digital landscape, evolving beyond traditional connectivity into multifaceted solutions that drive business innovation and sustainability. This Frost & Sullivan report identifies 10 key trends influencing the future of network services. The inte ... Read More
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Frost Radar™: Surveillance Analytics in Security, 2025
The surveillance analytics industry is evolving rapidly, driven by security concerns, advancements in artificial intelligence, and the need for proactive threat detection. Government and law enforcement entities, smart cities, transportation providers, and enterprises leverage surveillance analytics ... Read More
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Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of ... Read More
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